Adobe Acrobat Reader -- 10:10 Error -- v2021.005.20058

Question

Our organization of 20,000 users are currently on Adobe Acrobat Reader v2021.005.20058.

Anytime our users attempt to open IE embedded PDF files from multiple apps they get the following error message:
There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (10:10).

We are unable to enable Protected Mode, as it interferes with functionality between other business critical apps. Repairing the installation does nothing. We are in the midst of packaging the 21.007.20091 update, but we need something to fix this issue while we wait for the packaging and QA process to finish.

AnandSri · Answer

Hi @SiegePerilous612

Hope you are doing well.

The issue has been addressed with the latest release of Acrobat & Reader version 21.007.20091 Planned update, Sept 14, 2021

Please install the latest update/patch from the help menu of Acrobat/Reader>select check for updates. Reboot the app and machine (if possible) and check the functionality.

Let us know if you still experience the issue.

Regards,

Anand Sri.

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