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joselitob1147642
joselitob1147642
Participant
December 27, 2017
Answered

adobe acrobat reader

  • December 27, 2017
  • 1 reply
  • 679 views

found a higher version adobe acrobat reader in the installation location.installation will terminate

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    Correct answer AnandSri

    Hello Joselitob,

    As per the description above, you are not able to install the Adobe Reader as getting an error message that a higher version of Reader is already installed, Is that correct?

    Please use Acrobat cleaner tool to remove any previously installed  old version of Adobe Reader from the machine and restart the computer, download the cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    After the reboot, install the latest Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    December 27, 2017

    Hello Joselitob,

    As per the description above, you are not able to install the Adobe Reader as getting an error message that a higher version of Reader is already installed, Is that correct?

    Please use Acrobat cleaner tool to remove any previously installed  old version of Adobe Reader from the machine and restart the computer, download the cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    After the reboot, install the latest Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

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