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dmmario
dmmario
Participant
January 27, 2026
Answered

Adobe Acrobat Reader Crash on Startup – EXCEPTION_STACK_OVERFLOW (0xc00000fd)

  • January 27, 2026
  • 3 replies
  • 259 views

Hello

I am unable to start Adobe Acrobat Reader.

The application closes immediately at launch and generates a crash report.

The crash report shows the following error: EXCEPTION_STACK_OVERFLOW (0xc00000fd)

The recurring function calls seem to originate from the plug-in "Annots.api" (version 25.1.21111.0), which appears to enter a recursive loop inside PlugInMain.

System information:

- Adobe Acrobat Reader version: 25.001.21111

- OS: Windows 11 Pro, build 26200

- CPU: Intel i5-10500 - GPU: Intel UHD 630

- RAM: 8 GB

I have already tried:

- Rebooting the PC

- Reinstalling Acrobat Reader

- Removing leftover folders after uninstall

- Checking for OS and driver updates The issue persists.

Could you please help me resolve this problem or provide guidance on how to repair or replace the Annots.api plug‑in?

 

Thanks

    Correct answer AnandSri

    Thank you for the confirmation ​@dmmario 

    Yes, there was an official release for Acrobat and Reader 25.001.211xx. Planned update, Feb 02, 2026 (Incremental release, available for 10% user base), which fixes performance issues, and I am glad that the new build has fixed the issue for you.

    Thanks for your time and cooperation. Please feel free to reach out if you need any assistance.

     

    Regards,

    Anand Sri.

    3 replies

    dmmario
    dmmarioAuthor
    Participant
    February 3, 2026

    In the end it was as I said, they released a patch yesterday "25.001.211xx Planned update, Feb 02, 2026" and now the problem has been resolved.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    February 3, 2026

    Thank you for the confirmation ​@dmmario 

    Yes, there was an official release for Acrobat and Reader 25.001.211xx. Planned update, Feb 02, 2026 (Incremental release, available for 10% user base), which fixes performance issues, and I am glad that the new build has fixed the issue for you.

    Thanks for your time and cooperation. Please feel free to reach out if you need any assistance.

     

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 30, 2026

    Hello ​@dmmario 

     

    I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

     

    Could you please collect the Crash logs from the affected machines (All users, if possible) and share them with us for further investigations?

     

    To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.

     

    Regards,

    Anand Sri.

    dmmario
    dmmarioAuthor
    Participant
    February 3, 2026

    Hello AnandSri

    Thanks for the reply. I went to the indicated link but I don't see the Log Collector software, the page says to use Adobe Crash Report, should I use that?
    Thank you

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 3, 2026

    Hello ​@dmmario 

     

    Yes, please follow the instructions on the page to collect the logs and share them with us.

     

    Thanks,

    Anand Sri.

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    January 27, 2026

    ​@dmmario last week, there was a Windows 11 Security Update that actually wreck havoc on users computers. To the point, where Acrobat doesn’t work properly to even worse, some PC users couldn’t even reboot their PC’s! Eeck! 

    Microsoft is recommending to uninstall this patch! 
    https://www.windowscentral.com/microsoft/windows-11/microsoft-urges-uninstalling-the-update-kb5074109-after-bug-reports-on-windows-11-heres-how

    m
    dmmario
    dmmarioAuthor
    Participant
    January 28, 2026

    I don't think it was due to this update, on the PCs where this error occurs this patch is not yet installed, isn't it due to some Adobe update?

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    January 29, 2026

    ​@dmmario nope!

    m
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