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christianw52928810
Participant
January 22, 2020
Question

Adobe Acrobat Reader CRASHES when I try to print

  • January 22, 2020
  • 1 reply
  • 1452 views

I just started having an issue last week where after I open up a PDF in Adobe Acrobat Reader DC and I select print, it crashes and shuts down completely. Has anyone else experienced this problem? If so, got a solution?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
January 22, 2020

Hi there,

 

We are sorry for the trouble. As described the application crashes on printing.

 

Is this a behavior with a specific PDF or all the PDFs that you try to print? Please try printing a different PDF file and check.

 

What is the version of the Acrobat Reader installed? and OS. Make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates

 

Also try repairing the installation (For Windows only) Go to Help > Repair Installation

 

You may also try the steps provided in the help articles below:

- https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html (For Windows) 

- https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html (For Mac)

 

Let us know how it goes. 

 

Regards

Amal

C
christianw52928810Author
Participant
January 27, 2020

The program crashes when I try to print ALL PDFs. I have the 19.21.20061 version and I even repaired it today and it is STILL crashing when I select print. PLEASE HELP! This has been happening for 3 weeks now!

Amal.
Amal.
Legend
January 28, 2020

Hi ChristianJoy

 

Thanks for sharing the information. Would you mind sharing the exact version of the Windows OS you are using? 

 

Please check for any pending updates for printer drivers and firmware and try updating them and see if that works for you. If it doesn't work, try to remove the printer driver and firmware and try reinstalling and check.

 

If it still doesn't work, please collect the crash logs (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html) and upload them to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us for further investigation.

 

Regards

Amal

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