Skip to main content
W
William22
Participant
April 8, 2020
Question

Adobe Acrobat Reader DC

  • April 8, 2020
  • 3 replies
  • 529 views

I use Auto desk AUTO CAD in my work. Latey when I receive a PDF Drawing & want to run a copy of it on a wide format plotter the program crashes & shuts down the computer. I can run 8 1/2 x 11" on a local printer , but not on the plotter. a friend shid he had the same some monts back & he down loaded a fix from adobe. I tried the sam site & it went through the process & said it could not finish because the a program was missing.

My version is Acrobat Reader DC. It seems I downloaded version 200.4495s.

    This topic has been closed for replies.

    3 replies

    Amal.
    Amal.
    Legend
    May 20, 2020

    Hi there

     

    A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

     

    Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

     

    Let us know how it goes

     

    Regards

    Amal

    Amal.
    Amal.
    Legend
    April 15, 2020

    Hi William

     

    We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

     

    If the issue still persists,  we need some more information for a better understanding: 

     

    • Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
    • What is the version of the Adobe Acrobat Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version 20.006.20042 installed. 
    • Also for testing, please try to turn off the protected mode. Go to Edit (Windows) , Adobe Acrobat Reader DC (Mac) > Preferences > Enhanced Security  > Turn off the protected mode and uncheck the enhanced security  > Click OK and reboot the application and check.
      Note: Please turn om the security after testing.

     

    If it still doesn't work

     

     

    Let us know how it goes

     

    Regards

    Amal

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 8, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Acrobat reader forum so that proper help can be offered.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices