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gertjang97264521
Participant
October 3, 2018
Question

Adobe Acrobat Reader DC 2019.008.20071 crashes after 15 seconds on RDS farm

  • October 3, 2018
  • 16 replies
  • 28150 views

After the update to the latest version of Acrobat Reader DC the program crashes after 15 seconds. This problem is occurring on multiple session host in our RDS farm.

OS version:     Server 2012R2 latest patch level

Product:          Adobe Acrobat Reader DC 2019.008.20071

At first this problem only seemed to occur only with specific documents. After some testing on multiple machines the application crashes after about 15 second without opening any document. Tested with different users, same result.

The previous version worked without any problems.

The web plugin doesn't seem affected.

Information from the windows error log: (Dutch)

Naam van toepassing met fout: AcroRd32.exe, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fd4

Naam van module met fout: ucrtbase.DLL, versie: 10.0.14393.2247, tijdstempel: 0x5adc1a6f

Uitzonderingscode: 0xc0000409

Foutmarge: 0x000891eb

Id van proces met fout: 0x8ec8

Starttijd van toepassing met fout: 0x01d45a590e836f5b

Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Pad naar module met fout: C:\Windows\SYSTEM32\ucrtbase.DLL

Rapport-id: 55927809-c64c-11e8-819a-0050568b66ca

Volledige pakketnaam met fout:

Relatieve toepassings-id van pakket met fout:

Is there a fix availible to fix this problem? a possibility to revert back to the previous version would also be appreciated

Gertjan

This topic has been closed for replies.

16 replies

J
Jaxelos24531695axg2
Participant
May 20, 2022

Any uopdate on this ? We face same issue , even now after 3 years 🙂

arturs43561369
arturs43561369
Participant
January 20, 2019

I see that with current version issue is the same 3+ months.
Let me explain what I noticing in my environment.
1)Windows 2016 RDS fresh install of Adobe Reader DC with folder redirection
2)Adobe crashes on Start by opening reader only.

3)Adobe will crash after some time while opening PDF.
4)Opening PDF from Desktop might get me access denied and then crash of Adobe.

Disabling protected mode from Adobe fixes issue.
Open pdf from Adobe installation folder (I think this is trusted PDF and the folder) click ctrl+k immediately and go to security (enhanced) and uncheck Enable Protected Mode at startup. Restart Adobe and we good to go.

Installation of a reader on the server that is not RDS will not present the same issue.
It points me to the GPO that restricts some user settings or file execution or just because this is RDS with folder redirection.

S
stefanieh76150641
Participant
May 21, 2019

Is there a fix yet, its getting annoying

samuelm18853934
samuelm18853934
Participant
December 4, 2018

We are having this issue too on a server farm environment. Disabling Protected Mode using the registry key does indeed fix the issue, however we do not want to do this and open our servers to unnecessary risks and vulnerabilities.

Is there any update on when it will be fixed?

K
Adobe Employee
Kshakti
Adobe Employee
December 4, 2018

Hi samuelm18853934,

Can you please share the logs using Download Acrobat and Reader Process Monitor Tool - Adobe Labs for the issue at mail me the logs.

Thanks,

Shakti K

T
tomb28384005
Participant
December 7, 2018

Is there any update? It's been over 2 months.

H
heathf95796440
Participating Frequently
November 14, 2018

Yeah...update?

T
teresaw35381085
Participating Frequently
November 14, 2018

Update?

T
tommyp43724504
Participating Frequently
November 14, 2018

Any updates yet?

H
heathf95796440
Participating Frequently
October 17, 2018

I am having the same issue as everyone else. I have no crash report, the program simply shuts down after approximately 15 seconds. I've done all the registry work in this post...nothing has worked. Is there anything else I can do? This is quite inconvenient for this student.

Thank you

B
ben_pyett
Participating Frequently
October 5, 2018

How do we get an older version, only current showing as available?

    B
    ben_pyett
    Participating Frequently
    October 5, 2018

    We have exactly the same issue on the W2016 RDS server farm, on all servers

    I don't want to disable protected by GPO as it potentially puts users at risk

    J
    joshh77856298
    Participant
    October 5, 2018

    Disabling "Enable Protection Mode at startup" corrected the issue for me too on WS2016 RDSH farm. I added the key into the registry to fix it.

    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown
    Value NamebProtectedMode
    Value TypeREG_DWORD
    Enabled Value1
    Disabled Value0

    https://getadmx.com/?Category=AdobeReader&Policy=Adobe.ReaderDC.Policies::Policy_Enable_Protected_66

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