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BarryC7
Participant
October 4, 2018
Answered

Adobe Acrobat Reader DC 2019.008.20071 Only Partially Renders Images When Printing

  • October 4, 2018
  • 1 reply
  • 1316 views

Since this update to 2019.008.20071 we find that when printed images are cut off horizontally only showing the top part of the image.  They render fine on screen and in the print preview but are incorrect when printed.  We did this with multiple computers and multiple printers.  Interestingly, the effect did not take place after updates until the systems were rebooted.

Any help would be appreciated.

This topic has been closed for replies.
Correct answer Vishal@PDF

BarryC7

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

1 reply

BarryC7
BarryC7Author
Participant
October 4, 2018

OK, I found a workaround for a similar issue in the below linked discussion:

Latest update to 19.008.20071

In the print dialog box, click the Advanced button and check the Print as Image box.

This seems to be a good workaround until Adobe fixes the problem.

Vishal@PDFCorrect answer
Adobe Employee
October 8, 2018

BarryC7

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

BarryC7
BarryC7Author
Participant
October 8, 2018

This update works as expected regarding the issue previously noted for 20071. THANK YOU!