Adobe Acrobat Reader DC Automatic Updates not working

Forum|Forum|4 years ago
March 21, 2022
2 replies
2258 views

Hi,
I have installed Adobe Acrobat Reader DC (32 bit) and with the option to automatic install updates.

I've also changed the registry flag in order to check for the updates daily. I've made this change about 1 week ago, but from that point forward Adobe didn't update to the new version.

I've got version 21.011.20039 installed, but there is the version 22.001.20085 available.

Any way that I can figure out why it is not updating?

Thanks

This topic has been closed for replies.

Correct answer LeoUpdaterX

Hi David,

Please enable Updater verbose logging (search this forum for iLogLevel registry value and related instructions)

Wait 4 hours, collect AdobeARM.log file from User Temp folder and send me this file in the private message.

S

S23693744nnyc

Participating Frequently

I've had the same problem for over a week. I saw there is an issue with some proxy servers downloading the update, and a ftp:// link was provided. However, going to it didn't achieve much - I couldn't access it.

Even downloading a fresh copy of Adobe Reader doesn't work.

L

LeoUpdaterXCorrect answer

Participating Frequently

Hi David,

Please enable Updater verbose logging (search this forum for iLogLevel registry value and related instructions)

Wait 4 hours, collect AdobeARM.log file from User Temp folder and send me this file in the private message.