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shijilr24639727
shijilr24639727
Participant
March 2, 2017
Question

Adobe Acrobat Reader DC cannot open the file in Protected View due to a problem with your system configuration

  • March 2, 2017
  • 1 reply
  • 5956 views

Hi,

I am deploying 1502320056 version of Acrobat Reader DC to the machines at my work, which includes Win 7 and 10. It works fine on Windows 7, but on Windows 10 machines when you try to open pdf it says it stopped working and then shows the warning above to continue. It cannot open a pdf when the protected view is on and it thinks a file is not from a good location. I have enabled Protected Mode and set Protected view for files "from potentially unsafe locations". When i remove these settings it does work, but that is not a solution for me because of security concerns.

I installed the base version 15.007.20033 and then it worked as it is supposed to. So i started installing the .msp updates version by version that i downloaded from the FTP website. It worked well till i installed the version 1501020056, after which it went back to the erratic behavior again.

I checked with my security team, uninstalled McAfee from my computer still have the error. I am not sure what is the problem.

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 6, 2017

Hi shijilr24639727,

Could you please try installing the patch from the following link and see if that works?

15.023.20070 Optional update, February 21, 2017 (Windows only) — Acrobat and Adobe Reader Release Notes 

You may visit the following link which discusses the same issue:

Adobe Reader cannot open Protected Mode due to a problem with your system configuration.

Let me know how it goes.

Thank You,

Shivam

mytguydesigns
mytguydesigns
Participating Frequently
April 12, 2017

Hi Shivam,

I am having the same issue - just started yesterday - specific to PDF attachments in Outlook 2016. I have Protected View set to "Files from Potentially unsafe locations". I have Enhanced Security Enabled. Whenever I try to open a PDF attachment, I am prompted with the "Adobe Acrobat Protected View" popup, with the radio button selected: Do no open with protected view disabled.

I ran the patch you suggested above, but it had no effect.

Poorvi Singhal
Community Manager
Poorvi SinghalCommunity Manager
Community Manager
April 12, 2017

Hi,

Kindly update your application to the latest version form Help>Check for Updates and let us know your version.

Also, can you share a screenshot of the error message you observe?

Regards.

Poorvi

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