Adobe Acrobat Reader DC crashed when open a pdf file with form inside

Question

OS: Windows 10 Pro 64bit 21H2 OS Build 19044.1806

Adobe Acrobat Reader DC version:2022.001.20142 64bit

while opening a pdf file with a form inside, the adobe reader just crashes, the file cannot be opened. with windows logs as below:

Faulting application name: Acrobat.exe, version: 22.1.20142.0, time stamp: 0x629be4f9
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x3268
Faulting application start time: 0x01d88b874719a3b7
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: e433fe28-2692-4c29-8634-2861757fe81b
Faulting package full name:
Faulting package-relative application ID:

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If that does not help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install the application from the following help document: https://get.adobe.com/reader/enterprise/.

Let us know if the issue persists.

Thanks,

Meenakshi

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