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V
VaCos9
Participant
February 19, 2020
Question

Adobe Acrobat Reader DC doesn't work

  • February 19, 2020
  • 1 reply
  • 460 views

I have a problem with Adobe Acrobat Reader DC. I cannot run any pdf files, using this program, when I double click on the icon nothing happen. My version is 20.006.20034, the problem has been occuring for several days. I tried to install older version, but the problem still occurs.

P.S. Sorry for my english, but I am not english-speaking

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 20, 2020

Hey there,

 

Thanks for reporting this to us.

As per the description, it seems the issue started appearing after installing the latest patch, is that correct?

1- what happen when you try to open pdf from Adobe Reader itself? Not tried yet? Then Open Reader>File>Open 

2- Reboot your system and check back.

3- No luck? run this cleaner tool and remove the current installer: http://labs.adobe.com/downloads/acrobatcleaner.html 

Install Adobe Reader through this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know if this doesn't work. 

Thanks,

Akanchha 

V
VaCos9Author
Participant
February 20, 2020

Thanks for answer. I discovered that the problem was caused by the latest Windows 10 update. I decided to undo the update and now everything works. In addition, other programs: Steam or Microsoft Office also didn't work with this Windows update, so the problem isn't with Adobe.

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