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Participant
February 11, 2020
Question

Adobe Acrobat Reader DC error

  • February 11, 2020
  • 1 reply
  • 656 views

Hi

 

When i try to open certain PDF documents which have been scanned it from an A0 scanner i get the following:

 

Adobe Acrobat Reader could not open.... because it is either not a supported file type of because the file has been damaged (For example, it was sent as an email attachment and wasnt correctly decoded) I have tried to rescan this document to PDF 3 or 4 times and each time i get the same error. I have also repaired Adobe and ran the Check for updates. I have also followed the following article https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

This doesn't seem to fix the issue. Any ideas?

 

TIA

 

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1 reply

Adobe Employee
February 12, 2020

Can you please share with us a sample file where you see the issue for us to check.

 

-Karan