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mike99130326
Participant
October 12, 2018
Answered

Adobe Acrobat Reader DC for Mac Continuous FREEZE

  • October 12, 2018
  • 2 replies
  • 4781 views

I am using Adobe Acrobat Reader DC--the latest version, on a MAC Majove.

When I'm working on a pdf, it will freeze with the pinwheel spinning and I have to force quit. I have tried uninstalling, re-installing, nothing seems to work.

Please advise if you are having or had this issue. I can't get any work done.

Thanks.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Mike,

    As per the description mentioned above, Reader is crashing on the Mac machine, could you check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Adobe Reader : For Macintosh

    Also, let us know if Reader freezes when opening a specific file or with other pdf files as well?

    Dot version of Reader running on the machine? Identify the product and its version for Acrobat and Reader DC

    Also, Is there any error message you are getting when Reader freezes?

    Let us know if you need any help.

    Shivam

    2 replies

    P
    paulc22271060
    Participant
    November 1, 2018

    I am having this same issue. It basically renders Acrobat DC Pro unless on my Mac. The patch would not install because it would not let me select Acrobat Reader during the installation process.

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    October 12, 2018

    Hi Mike,

    As per the description mentioned above, Reader is crashing on the Mac machine, could you check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Adobe Reader : For Macintosh

    Also, let us know if Reader freezes when opening a specific file or with other pdf files as well?

    Dot version of Reader running on the machine? Identify the product and its version for Acrobat and Reader DC

    Also, Is there any error message you are getting when Reader freezes?

    Let us know if you need any help.

    Shivam

    M
    mike99130326Author
    Participant
    October 12, 2018

    Hello Shivam,

    There is no update available, I have the latest version.

    Ther is no particular file it crashes. Various doucments I'll be working on and the color pinwheel will appear and start spinning, no error messages.

    Adobe Acrobat Reader DC

    continuous releases Version 2019.008.20071

    Architecture: x86_64

    Build: 19.8.20071.303822

    AGM: 4.30.80

    CoolType: 5.14.5

    JP2K: 1.2.2.41572

      Adorobat
      Adorobat
      Participating Frequently
      October 12, 2018

      Thanks for the info. Could you try installing the patch 2019.008.20074 from this link: Adobe - Adobe Reader : For Macintosh

      Reboot the machine once the update is installed and check.

      -Shivam

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