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Question

Adobe Acrobat Reader DC for Mac crashes all the time

Forum|Forum|8 years ago
August 17, 2017
3 replies
2922 views

Hi,

I have been using Acrobat Reader DC for 3 years. But I have never experienced this issue so far.

Recently I updated the Reader to the newest version. Then, it starts to crash every time I tried to open any PDF file. Opening files using Preview works fine, so there's no defect of the files themselves. I have tried to fix the preferences, reinstall the Reader, and even restored my Mac. All these didn't solve my issue. Could anyone help me out?

This is the report:

Process: AdobeReader [17083]

Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier: com.adobe.Reader

Version: 17.012.20095 (17.012.20095)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: AdobeReader [17083]

User ID: 501

Date/Time: 2017-08-16 20:45:46.698 -0500

OS Version: Mac OS X 10.12.6 (16G29)

Report Version: 12

Anonymous UUID: AA2F310B-5C44-9C10-AF70-516BB630927A

Time Awake Since Boot: 3700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

abort() called

terminating with uncaught exception of type RSException

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8d86dd42 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff8d95b457 pthread_kill + 90

2 libsystem_c.dylib 0x00007fff8d7d3420 abort + 129

3 libc++abi.dylib 0x00007fff8c32694a abort_message + 266

4 libc++abi.dylib 0x00007fff8c34bc2f default_terminate_handler() + 267

5 libobjc.A.dylib 0x00007fff8ce5b713 _objc_terminate() + 124

6 libc++abi.dylib 0x00007fff8c348d49 std::__terminate(void (*)()) + 8

7 libc++abi.dylib 0x00007fff8c3489d2 __cxa_rethrow + 99

8 libobjc.A.dylib 0x00007fff8ce5994a objc_exception_rethrow + 40

9 com.apple.CoreFoundation 0x00007fff77fbf19b CFRunLoopRunSpecific + 555

10 com.apple.HIToolbox 0x00007fff7751febc RunCurrentEventLoopInMode + 240

11 com.apple.HIToolbox 0x00007fff7751fcf1 ReceiveNextEventCommon + 432

12 com.apple.HIToolbox 0x00007fff7751fb26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

13 com.apple.AppKit 0x00007fff75ab8a54 _DPSNextEvent + 1120

14 com.apple.AppKit 0x00007fff762347ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

15 com.apple.AppKit 0x00007fff75aad3db -[NSApplication run] + 926

16 com.adobe.Acrobat.framework 0x000000010ef797fa 0x10ef6e000 + 47098

17 com.adobe.Acrobat.framework 0x000000010ef78201 RunAcrobat + 241

18 com.adobe.Reader 0x000000010ef62f47 main + 86

19 libdyld.dylib 0x00007fff8d73f235 start + 1

Thread 1:: Dispatch queue: NSOperationQueue 0x60800042d520 :: NSOperation 0x60800042d540 (QOS: USER_INTERACTIVE)

0 libsystem_kernel.dylib 0x00007fff8d86df46 __semwait_signal + 10

1 libsystem_c.dylib 0x00007fff8d7f4b72 nanosleep + 199

2 com.apple.Foundation 0x00007fff79a8ca1b +[NSThread sleepForTimeInterval:] + 156

3 com.adobe.Acrobat.framework 0x000000010fb9a505 0x10ef6e000 + 12764421

4 com.apple.Foundation 0x00007fff799f2324 -[__NSOperationInternal _start:] + 672

5 com.apple.Foundation 0x00007fff799ee1db __NSOQSchedule_f + 201

6 libdispatch.dylib 0x00007fff8d7098fc _dispatch_client_callout + 8

7 libdispatch.dylib 0x00007fff8d71f9a0 _dispatch_queue_serial_drain + 896

8 libdispatch.dylib 0x00007fff8d712306 _dispatch_queue_invoke + 1046

9 libdispatch.dylib 0x00007fff8d70b6b5 _dispatch_root_queue_drain + 476

10 libdispatch.dylib 0x00007fff8d70b48c _dispatch_worker_thread3 + 99

11 libsystem_pthread.dylib 0x00007fff8d9585a2 _pthread_wqthread + 1299

12 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8d86e44e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d958621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 3:

0 libsystem_pthread.dylib 0x00007fff8d958070 start_wqthread + 0

Thread 4:

0 libsystem_kernel.dylib 0x00007fff8d86e44e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d95848e _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff8d86dbf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d9597fa _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000011105df30 0x111051000 + 53040

3 com.adobe.AGM 0x000000011105de6d 0x111051000 + 52845

4 com.adobe.AGM 0x00000001113eb5e5 0x111051000 + 3778021

5 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 6:

0 libsystem_kernel.dylib 0x00007fff8d86dbf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d9597fa _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000011105df30 0x111051000 + 53040

3 com.adobe.AGM 0x000000011105de6d 0x111051000 + 52845

4 com.adobe.AGM 0x00000001113eb5e5 0x111051000 + 3778021

5 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff8d86dbf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d9597fa _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000011105df30 0x111051000 + 53040

3 com.adobe.AGM 0x000000011105de6d 0x111051000 + 52845

4 com.adobe.AGM 0x00000001113eb5e5 0x111051000 + 3778021

5 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 8:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff8d86634a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8d865797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff77fc0434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff77fbf8c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff77fbf114 CFRunLoopRunSpecific + 420

5 com.apple.AppKit 0x00007fff75c05f02 _NSEventThread + 205

6 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 9:

0 libsystem_kernel.dylib 0x00007fff8d86e44e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d958621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 10:

0 libsystem_kernel.dylib 0x00007fff8d86634a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8d865797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff77fc0434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff77fbf8c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff77fbf114 CFRunLoopRunSpecific + 420

5 com.adobe.AcrobatPlugin.EFS 0x000000011948a93f 0x119471000 + 104767

6 com.apple.Foundation 0x00007fff799e28ad __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 11:

0 libsystem_kernel.dylib 0x00007fff8d86dbf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d9597fa _pthread_cond_wait + 712

2 com.adobe.Acrobat.framework 0x000000010f29095b 0x10ef6e000 + 3287387

3 com.adobe.Acrobat.framework 0x000000010f281381 0x10ef6e000 + 3224449

4 com.adobe.Acrobat.framework 0x000000010fc291e7 0x10ef6e000 + 13349351

5 com.adobe.Acrobat.framework 0x000000010f27c642 0x10ef6e000 + 3204674

6 com.adobe.Acrobat.framework 0x000000010f28b394 0x10ef6e000 + 3265428

7 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 12:

0 libsystem_kernel.dylib 0x00007fff8d86ed96 kevent + 10

1 com.adobe.Acrobat.framework 0x000000011041a1b4 0x10ef6e000 + 21676468

2 com.adobe.Acrobat.framework 0x000000011035b48c 0x10ef6e000 + 20894860

3 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

4 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

5 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 13:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff8d86634a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8d865797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff77fc0434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff77fbf8c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff77fbf114 CFRunLoopRunSpecific + 420

5 com.apple.CFNetwork 0x00007fff770fc734 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313

6 com.apple.Foundation 0x00007fff799e28ad __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 14:

0 libsystem_kernel.dylib 0x00007fff8d86f246 read + 10

1 com.adobe.Acrobat.framework 0x000000010f27f727 0x10ef6e000 + 3217191

2 com.adobe.Acrobat.framework 0x000000010f27d42e 0x10ef6e000 + 3208238

3 com.adobe.Acrobat.framework 0x000000010f287b16 0x10ef6e000 + 3250966

4 com.adobe.Acrobat.framework 0x000000010f27c642 0x10ef6e000 + 3204674

5 com.adobe.Acrobat.framework 0x000000010f28b394 0x10ef6e000 + 3265428

6 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 15:

0 libsystem_kernel.dylib 0x00007fff8d86634a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8d865797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff77fc0434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff77fbf8c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff77fbf114 CFRunLoopRunSpecific + 420

5 com.apple.Foundation 0x00007fff799d2252 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277

6 com.apple.Foundation 0x00007fff79a629b5 -[NSRunLoop(NSRunLoop) runUntilDate:] + 111

7 com.adobe.AcrobatPlugin.EFS 0x00000001194873fc 0x119471000 + 91132

8 com.apple.Foundation 0x00007fff799e28ad __NSThread__start__ + 1243

9 libsystem_pthread.dylib 0x00007fff8d95893b _pthread_body + 180

10 libsystem_pthread.dylib 0x00007fff8d958887 _pthread_start + 286

11 libsystem_pthread.dylib 0x00007fff8d95808d thread_start + 13

Thread 16:

0 libsystem_kernel.dylib 0x00007fff8d86e44e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d958621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 17:

0 libsystem_kernel.dylib 0x00007fff8d86e44e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d958621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff8d95807d start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff50c9cb08 rdx: 0x0000000000000000

rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007fff50c9cb30 rsp: 0x00007fff50c9cb08

r8: 0x00007fff8d7fc650 r9: 0x00007fff8d7bea50 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff50c9cc90 r13: 0x0000000000000030 r14: 0x00007fff966533c0 r15: 0x0000000000000008

rip: 0x00007fff8d86dd42 rfl: 0x0000000000000206 cr2: 0x00007fff96635128

Logical CPU: 0

Error Code: 0x02000148

Trap Number: 133

Binary Images:

0x10ef62000 - 0x10ef62fff +com.adobe.Reader (17.012.20095 - 17.012.20095) <9F69398A-30AA-3B49-BFA8-6235F6B94737> /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

0x10ef6e000 - 0x110beaff7 +com.adobe.Acrobat.framework (17.012.20095 - 17.012.20095) <8488A7C4-C9BF-37CF-B7AD-CAB2DE1B78BB> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x110ef0000 - 0x111035ff7 +com.adobe.ACE (AdobeACE 2.20.02.38462 - 2.20.02.38462) <2A4A6267-20BC-325C-931C-E227220B7650> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x111051000 - 0x111599ff7 +com.adobe.AGM (AdobeAGM 4.30.71.1 - 4.30.71.1) <1AE8FCD6-DF0B-3AC2-BA65-4A1715E42219> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x111649000 - 0x111665ffb +com.adobe.BIB (AdobeBIB 1.2.03.38462 - 1.2.03.38462) <63152A89-179C-3DE0-94B8-2ED83DA0CC8C> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x11166f000 - 0x111960ff7 +com.adobe.CoolType (AdobeCoolType 5.14.05.38664 - 5.14.05.38664) <27B67E54-C758-3E3F-9D84-0CEBB822F603> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x1119ad000 - 0x111ae3fff +com.adobe.AIDE (1.5.0 - 1.5.0.34124) <CE69D37F-2D03-3B1D-8E63-C04CCC3FC37A> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE

0x111b54000 - 0x111b57fff +com.adobe.AdobeCrashReporter (7.3 - 7.3.2) <F09CBDBF-D0F2-3E8B-A039-EC311CD1CCA1> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x115dfc000 - 0x115e39dc7 dyld (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> /usr/lib/dyld

0x117a78000 - 0x117a99fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.38656 - 3.9.0.38656) <EF4FC8BF-B277-3F25-9599-B7BE4D8485CC> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

0x117abe000 - 0x117b2bfff +com.adobe.AcroSQLite (AcroSQLite - 1.0.0) <FEEA52B6-BF5D-3E45-B99A-05FA2321B856> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite

0x117c85000 - 0x117e2bfff GLEngine (14.0.16) <08F2E804-13D2-3E80-9322-1A23A84A55F3> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

0x117e6a000 - 0x1183c5ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (10.25.17 - 10.2.5) <37814D97-7FB0-3378-BF1E-375CE00043ED> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsGLDriver

0x1185dd000 - 0x118607fff GLRendererFloat (14.0.16) <6B57F70A-EFAC-3DB2-B9BA-E55D05D44DB5> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat

0x118611000 - 0x118689ff7 com.apple.driver.AppleIntelHD5000GraphicsMTLDriver (10.25.17 - 10.2.5) <256C1732-C04F-3952-9630-9AE95BDCB245> /System/Library/Extensions/AppleIntelHD5000GraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsMTLDriver

0x118c46000 - 0x1193a2fff +com.adobe.AcrobatPlugin.Comments (17.012.20093 - 17.012.20093) <F93A438A-2DE1-34BF-B5E9-4A7618FDE279> /Applications/Adobe Acrobat Reader DC.app/Contents/Plugins/Comments.acroplugin/Contents/MacOS/Comments

0x119471000 - 0x119493ff7 +com.adobe.AcrobatPlugin.EFS (17.012.20093 - 17.012.20093) <1F3096A1-AEE9-3F71-AE0A-9178CA5B2CF8> /Applications/Adobe Acrobat Reader DC.app/Contents/Plugins/EFS.acroplugin/Contents/MacOS/EFS

0x11952e000 - 0x119536ff7 com.apple.security.ldapdl (4.0 - 55003) <2909699F-9992-351C-BFD2-BF637F00D2B6> /System/Library/Security/ldapdl.bundle/Contents/MacOS/ldapdl

0x7fff72be9000 - 0x7fff72f2eff7 com.apple.RawCamera.bundle (7.04 - 914) <86A67D11-9791-3CE6-9FF5-3387C0AB925B> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x7fff74765000 - 0x7fff74926fff com.apple.avfoundation (2.0 - 1187.36) <2F390EAD-07BB-3788-9E73-13104C2E04CD> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff74927000 - 0x7fff749c9ff7 com.apple.audio.AVFAudio (1.0 - ???) <7997D588-B542-3EBB-B822-D719C1114BB4> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio

0x7fff74a94000 - 0x7fff74a94fff com.apple.Accelerate (1.11 - Accelerate 1.11) <916E360F-323C-3AE1-AB3D-D1F3B284AEE9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff74a95000 - 0x7fff74aacffb libCGInterfaces.dylib (331.5) <17109679-A284-3C72-AA60-DBA815D3062B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib

0x7fff74aad000 - 0x7fff74fc6feb com.apple.vImage (8.1 - ???) <B58A7937-BEE2-38FE-87F4-5D5F40D31DC9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x7fff74fc7000 - 0x7fff75138ff3 libBLAS.dylib (1185.50.4) <4087FFE0-627E-3623-96B4-F0A9A1991E09> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x7fff75139000 - 0x7fff7514dffb libBNNS.dylib (15) <254698C7-7D36-3FFF-864E-ADEEEE543076> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib

0x7fff7514e000 - 0x7fff75544fef libLAPACK.dylib (1185.50.4) <C35FFB2F-A0E6-3903-8A3C-113A74BCBCA2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x7fff75545000 - 0x7fff7555bfff libLinearAlgebra.dylib (1185.50.4) <345CAACF-7263-36EF-B69B-793EA8B390AF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x7fff7555c000 - 0x7fff75562fff libQuadrature.dylib (3) <EF56C8E6-DE22-3C69-B543-A8648F335FDD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib

0x7fff75563000 - 0x7fff75577ff7 libSparseBLAS.dylib (1185.50.4) <67BA432E-FB59-3C78-A8BE-ED4274CBC359> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib

0x7fff75578000 - 0x7fff756fffe7 libvDSP.dylib (600.60.1) <4155F45B-41CD-3782-AE8F-7AE740FD83C3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x7fff75700000 - 0x7fff757b2fff libvMisc.dylib (600.60.1) <E18365D7-DCC4-3304-A8D1-395E656D7B99> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x7fff757b3000 - 0x7fff757b3fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <7C5733E7-0568-3E7D-AF61-160F19FED544> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

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0x7fff8c434000 - 0x7fff8c519ff7 libcrypto.0.9.8.dylib (64.50.6) <D34E16A7-990A-37A9-933A-DFAA46554EAA> /usr/lib/libcrypto.0.9.8.dylib

0x7fff8c6b7000 - 0x7fff8c70aff7 libcups.2.dylib (450) <9950BFCB-7882-33C9-9ECF-CE66773C5657> /usr/lib/libcups.2.dylib

0x7fff8c75e000 - 0x7fff8c765ff3 libdscsym.dylib (148.3) <EF99B991-18D9-3A73-BE88-4DC55F036DEF> /usr/lib/libdscsym.dylib

0x7fff8c787000 - 0x7fff8c787fff libenergytrace.dylib (15) <A1B040A2-7977-3097-9ADF-34FF181EB970> /usr/lib/libenergytrace.dylib

0x7fff8c795000 - 0x7fff8c796fff libffi.dylib (18.1) <49D03682-E111-351C-8266-4519B3B82BE9> /usr/lib/libffi.dylib

0x7fff8c797000 - 0x7fff8c79cff7 libheimdal-asn1.dylib (498.50.8) <A40E3196-235E-34CE-AD9A-8D1AFC5DE004> /usr/lib/libheimdal-asn1.dylib

0x7fff8c79d000 - 0x7fff8c88fff7 libiconv.2.dylib (50) <42125B35-81D7-3FC4-9475-A26DBE10884D> /usr/lib/libiconv.2.dylib

0x7fff8c890000 - 0x7fff8cab5ffb libicucore.A.dylib (57166.0.1) <CCD2ED24-3071-383B-925D-8D763BB12A6F> /usr/lib/libicucore.A.dylib

0x7fff8cabb000 - 0x7fff8cabcfff liblangid.dylib (126) <2085E7A7-9A34-3735-87F4-F174EF8EABF0> /usr/lib/liblangid.dylib

0x7fff8cabd000 - 0x7fff8cad6ffb liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib

0x7fff8cad7000 - 0x7fff8caedff7 libmarisa.dylib (5) <9030D214-5D0F-30CB-AC03-902C63909362> /usr/lib/libmarisa.dylib

0x7fff8caee000 - 0x7fff8cd96ff7 libmecabra.dylib (744.8) <D429FCC9-42A4-38B3-8784-44024BC859EF> /usr/lib/libmecabra.dylib

0x7fff8cdc9000 - 0x7fff8ce43ff3 libnetwork.dylib (856.60.1) <191E99F5-4723-3180-8013-02AF2F9AE4B8> /usr/lib/libnetwork.dylib

0x7fff8ce44000 - 0x7fff8d216047 libobjc.A.dylib (709.1) <70614861-0340-32E2-85ED-FE65759CDFFA> /usr/lib/libobjc.A.dylib

0x7fff8d219000 - 0x7fff8d21dfff libpam.2.dylib (21.30.1) <71EB0D88-DE84-3C8D-A2C5-58AA282BC5BC> /usr/lib/libpam.2.dylib

0x7fff8d21e000 - 0x7fff8d24ffff libpcap.A.dylib (67.60.1) <F6BC6ED6-AEE4-3520-B248-0C342636E2B0> /usr/lib/libpcap.A.dylib

0x7fff8d26c000 - 0x7fff8d288ffb libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib

0x7fff8d289000 - 0x7fff8d2c2fff libsandbox.1.dylib (592.70.1) <9C428C49-9D9A-3F9F-9573-BF5202D1F933> /usr/lib/libsandbox.1.dylib

0x7fff8d2d6000 - 0x7fff8d2d7ff3 libspindump.dylib (231.3) <C7CEEB64-06F4-3ACA-AAC1-30ECA909501A> /usr/lib/libspindump.dylib

0x7fff8d2d8000 - 0x7fff8d426ff7 libsqlite3.dylib (254.8) <1ECF7DF7-7A07-3B4B-A63B-F4EFF6BC7ACF> /usr/lib/libsqlite3.dylib

0x7fff8d482000 - 0x7fff8d4d2fff libstdc++.6.dylib (104.1) <A980E08C-A511-3D19-9881-1D79B7CFF2BA> /usr/lib/libstdc++.6.dylib

0x7fff8d51b000 - 0x7fff8d528fff libxar.1.dylib (357) <69547C64-E811-326F-BBED-490C6361BDCB> /usr/lib/libxar.1.dylib

0x7fff8d529000 - 0x7fff8d618fff libxml2.2.dylib (30.17) <D4C3E467-37C6-34DE-8A1B-E7BFC29985E9> /usr/lib/libxml2.2.dylib

0x7fff8d619000 - 0x7fff8d642fff libxslt.1.dylib (15.9) <00735AD5-B62D-3E83-86AC-5533E4E2B102> /usr/lib/libxslt.1.dylib

0x7fff8d643000 - 0x7fff8d654ff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib

0x7fff8d663000 - 0x7fff8d667ff7 libcache.dylib (79) <093A4DAB-8385-3D47-A350-E20CB7CCF7BF> /usr/lib/system/libcache.dylib

0x7fff8d668000 - 0x7fff8d672fff libcommonCrypto.dylib (60092.50.5) <8A64D1B0-C70E-385C-92F0-E669079FDA90> /usr/lib/system/libcommonCrypto.dylib

0x7fff8d673000 - 0x7fff8d67afff libcompiler_rt.dylib (62) <55D47421-772A-32AB-B529-1A46C2F43B4D> /usr/lib/system/libcompiler_rt.dylib

0x7fff8d67b000 - 0x7fff8d683fff libcopyfile.dylib (138) <819BEA3C-DF11-3E3D-A1A1-5A51C5BF1961> /usr/lib/system/libcopyfile.dylib

0x7fff8d684000 - 0x7fff8d707fdf libcorecrypto.dylib (442.50.19) <65D7165E-2E71-335D-A2D6-33F78E2DF0C1> /usr/lib/system/libcorecrypto.dylib

0x7fff8d708000 - 0x7fff8d739fff libdispatch.dylib (703.50.37) <6582BAD6-ED27-3B30-B620-90B1C5A4AE3C> /usr/lib/system/libdispatch.dylib

0x7fff8d73a000 - 0x7fff8d73fffb libdyld.dylib (433.5) <9B2AC56D-107C-3541-A127-9094A751F2C9> /usr/lib/system/libdyld.dylib

0x7fff8d740000 - 0x7fff8d740ffb libkeymgr.dylib (28) <7AA011A9-DC21-3488-BF73-3B5B14D1FDD6> /usr/lib/system/libkeymgr.dylib

0x7fff8d741000 - 0x7fff8d74dfff libkxld.dylib (3789.70.16) <BD02EF3F-6E09-3A64-AB21-553D5B1D2859> /usr/lib/system/libkxld.dylib

0x7fff8d74e000 - 0x7fff8d74efff liblaunch.dylib (972.70.1) <B856ABD2-896E-3DE0-B2C8-146A6AF8E2A7> /usr/lib/system/liblaunch.dylib

0x7fff8d74f000 - 0x7fff8d754ff3 libmacho.dylib (898) <17D5D855-F6C3-3B04-B680-E9BF02EF8AED> /usr/lib/system/libmacho.dylib

0x7fff8d755000 - 0x7fff8d757ff3 libquarantine.dylib (85.50.1) <12448CC2-378E-35F3-BE33-9DC395A5B970> /usr/lib/system/libquarantine.dylib

0x7fff8d758000 - 0x7fff8d759ffb libremovefile.dylib (45) <38D4CB9C-10CD-30D3-8B7B-A515EC75FE85> /usr/lib/system/libremovefile.dylib

0x7fff8d75a000 - 0x7fff8d772ff7 libsystem_asl.dylib (349.50.5) <096E4228-3B7C-30A6-8B13-EC909A64499A> /usr/lib/system/libsystem_asl.dylib

0x7fff8d773000 - 0x7fff8d773ff7 libsystem_blocks.dylib (67) <10DC5404-73AB-35B3-A277-A8AFECB476EB> /usr/lib/system/libsystem_blocks.dylib

0x7fff8d774000 - 0x7fff8d801fef libsystem_c.dylib (1158.50.2) <E5AE5244-7D0C-36AC-8BB6-C7AE7EA52A4B> /usr/lib/system/libsystem_c.dylib

0x7fff8d802000 - 0x7fff8d805ffb libsystem_configuration.dylib (888.60.2) <BECC01A2-CA8D-31E6-BCDF-D452965FA976> /usr/lib/system/libsystem_configuration.dylib

0x7fff8d806000 - 0x7fff8d809fff libsystem_coreservices.dylib (41.4) <7D26DE79-B424-3450-85E1-F7FAB32714AB> /usr/lib/system/libsystem_coreservices.dylib

0x7fff8d80a000 - 0x7fff8d822fff libsystem_coretls.dylib (121.50.4) <EC6FCF07-DCFB-3A03-9CC9-6DD3709974C6> /usr/lib/system/libsystem_coretls.dylib

0x7fff8d823000 - 0x7fff8d829fff libsystem_dnssd.dylib (765.50.9) <CC960215-0B1B-3822-A13A-3DDE96FA796F> /usr/lib/system/libsystem_dnssd.dylib

0x7fff8d82a000 - 0x7fff8d853ff7 libsystem_info.dylib (503.50.4) <611DB84C-BF70-3F92-8702-B9F28A900920> /usr/lib/system/libsystem_info.dylib

0x7fff8d854000 - 0x7fff8d876ff7 libsystem_kernel.dylib (3789.70.16) <34B1F16C-BC9C-3C5F-9045-0CAE91CB5914> /usr/lib/system/libsystem_kernel.dylib

0x7fff8d877000 - 0x7fff8d8befe7 libsystem_m.dylib (3121.6) <86D499B5-BBDC-3D3B-8A4E-97AE8E6672A4> /usr/lib/system/libsystem_m.dylib

0x7fff8d8bf000 - 0x7fff8d8ddff7 libsystem_malloc.dylib (116.50.8) <A3D15F17-99A6-3367-8C7E-4280E8619C95> /usr/lib/system/libsystem_malloc.dylib

0x7fff8d8de000 - 0x7fff8d937ffb libsystem_network.dylib (856.60.1) <369D0221-56CA-3C3E-9EDE-94B41CAE77B7> /usr/lib/system/libsystem_network.dylib

0x7fff8d938000 - 0x7fff8d941ff3 libsystem_networkextension.dylib (563.60.2) <B021F2B3-8A75-3633-ABB0-FC012B8E9B0C> /usr/lib/system/libsystem_networkextension.dylib

0x7fff8d942000 - 0x7fff8d94bff3 libsystem_notify.dylib (165.20.1) <B8160190-A069-3B3A-BDF6-2AA408221FAE> /usr/lib/system/libsystem_notify.dylib

0x7fff8d94c000 - 0x7fff8d954fe7 libsystem_platform.dylib (126.50.8) <897462FD-B318-321B-A554-E61982630F7E> /usr/lib/system/libsystem_platform.dylib

0x7fff8d955000 - 0x7fff8d95fff7 libsystem_pthread.dylib (218.60.3) <B8FB5E20-3295-39E2-B5EB-B464D1D4B104> /usr/lib/system/libsystem_pthread.dylib

0x7fff8d960000 - 0x7fff8d963ff7 libsystem_sandbox.dylib (592.70.1) <4B92EC49-ACD0-36AE-B07A-A2B8152EAF9D> /usr/lib/system/libsystem_sandbox.dylib

0x7fff8d964000 - 0x7fff8d965ff3 libsystem_secinit.dylib (24.50.4) <F78B847B-3565-3E4B-98A6-F7AD40392E2D> /usr/lib/system/libsystem_secinit.dylib

0x7fff8d966000 - 0x7fff8d96dffb libsystem_symptoms.dylib (532.50.47) <3390E07C-C1CE-348F-ADBD-2C5440B45EAA> /usr/lib/system/libsystem_symptoms.dylib

0x7fff8d96e000 - 0x7fff8d981ff7 libsystem_trace.dylib (518.70.1) <AC63A7FE-50D9-3A30-96E6-F6B7FF16E465> /usr/lib/system/libsystem_trace.dylib

0x7fff8d982000 - 0x7fff8d987ffb libunwind.dylib (35.3) <3D50D8A8-C460-334D-A519-2DA841102C6B> /usr/lib/system/libunwind.dylib

0x7fff8d988000 - 0x7fff8d9b1ff7 libxpc.dylib (972.70.1) <BF896DF0-D8E9-31A8-A4B3-01120BFEEE52> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 4152

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=379.4M resident=0K(0%) swapped_out_or_unallocated=379.4M(100%)

Writable regions: Total=162.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=162.9M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 128K 2

Activity Tracing 256K 2

CG backing stores 14.8M 4

CG image 1036K 19

CoreAnimation 100K 9

CoreServices 236K 2

CoreUI image data 1388K 11

CoreUI image file 184K 5

Image IO 12K 2

Kernel Alloc Once 8K 2

MALLOC 110.8M 51

MALLOC guard page 48K 10

MALLOC_LARGE (reserved) 512K 2 reserved VM address space (unallocated)

Memory Tag 242 12K 2

SQLite page cache 64K 2

STACK GUARD 56.1M 19

Stack 17.1M 22

VM_ALLOCATE 116K 17

__DATA 34.9M 285

__GLSLBUILTINS 2588K 2

__IMAGE 528K 2

__LINKEDIT 117.5M 20

__TEXT 261.9M 278

__UNICODE 556K 2

mapped file 54.9M 17

shared memory 16.4M 16

=========== ======= =======

TOTAL 691.9M 779

TOTAL, minus reserved VM space 691.4M 779

Model: MacBookPro11,1, BootROM MBP111.0138.B40, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 17 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: USB 3.0 Bus

USB Device: BUP Slim Mac SL

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Razer DeathAdder Chroma

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

This topic has been closed for replies.

T

Tariq Ahmad

Community Manager

Hi all,

Please use the cleaner tool for Mac or Windows using this link: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs uninstall Reader or Acrobat. Restart your machine and reinstall.

You may download Reader setup using think link: Adobe - Adobe Acrobat Reader DC Distribution

If the issue persists, enable Root account on Mac or Hidden Admin account on Windows to check the behaviour of the app again.

Let us know the result.

-Tariq Dar

S

segun52162930

Participant

New to how this forum is meant to work...but aren't adobe meant to reply with some form of a solution?

I'm having the exact same issue as well

C

christenw45015624

Participant

I'm no help because I'm having trouble as well, but is yours even opening? When I click to open the app the thumbnail pops up on the bar but nothing happens, and documents i was opening just days ago won't appear.

H

Herian.PAuthor

Participant

Well, PDF files do open for a split second (3-5 seconds only) and the Reader crashes. Then, I just get a pop-up message saying that the Reader was quitted unexpectedly. And this happens ALWAYS...

C

christenw45015624

Participant

Ugh. Sorry and good luck. I may have a different problem.

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