Adobe Acrobat Reader DC forms not working in Mac

Forum|Forum|5 years ago
June 11, 2020
3 replies
733 views

I have a client who cannot fill in the document I've sent. He is on a Mac and is using DC Reader version 2020.009.20063. The fillable sections are not fillable at all.

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JR Boulay

Community Expert

Can you be sure that he uses the Hand tool?

Acrobate du PDF, InDesigner et Photoshopographe

Bernd Alheit

Community Expert

Can you fill the form with Acrobat Reader?

G

GlenH1Author

Participant

Unfortunately not, it is specific to Reader DC.

T

Test Screen Name

Legend

I think we've got out of step here. Reader DC is just the current version of Acrobat Reader. So the question is whether you, personally, can fill in the form using Acrobat Reader DC?

T

Test Screen Name

Legend

Probably not actually viewing in Reader but some other app, though Reader is installed. You may need to oversee this or get a screen shot showing the app and menu bar.

G

GlenH1Author

Participant

I was on a zoom call with him yesterday where he shared his screen and he doing it correctly. I had him open the reader and open the file from within the reader.

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