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rons54943339
rons54943339
Participant
November 25, 2016
Answered

Adobe Acrobat Reader DC Goes into Loop

  • November 25, 2016
  • 1 reply
  • 2957 views

After installing Adobe Acrobat Reader DC, the newest version, when I click on something, it always goes into loop.  The only thing I can do is close the application.  I do not know what is wrong.  One thing I did have to do last week was install a new version of Windows 7 on this computer, so I do not know if this is the issue.  Someone please help.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi rons54943339,

    Try to run Reader as an Administrator, locate Reader shortcut on desktop>right click>select Run as administrator.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    November 27, 2016

    Hi rons54943339,

    Try to follow the below mention steps to resolve the issue:

    1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Restart the computer.

    3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

    Let me know the results.

    Thank You,

    Shivam

    rons54943339
    rons54943339Author
    Participant
    November 28, 2016

    It still does not work. It says Adobe Acrobat Reader DC (Not responding). I ran the Cleaner tool multiple ways and then did the install. I tried to open a PDF file that is on my computer, and I get the above message. What can I do know?

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    November 28, 2016

    Hi rons54943339,

    Try to run Reader as an Administrator, locate Reader shortcut on desktop>right click>select Run as administrator.

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