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michaelg48302968
michaelg48302968
Participant
April 8, 2019
Question

Adobe Acrobat Reader DC - Hangs after starting

  • April 8, 2019
  • 4 replies
  • 2694 views

Hi All,

Hopefully someone can help; I'm running a new Dell Latitude 7940 with i7, 16gb ram, SSD so reasonable machine, but whenever I start adobe (either by opening a file or just the programme) it hangs for around 10 seconds.  Sometimes when I open a file, it initially lets me scroll down the document for around a second, then hangs for around 10 seconds.

It is really frustrating as I open a lot of PDFs for work.

Any help would be greatly appreciated,

Thank you all,

Regards,

Mike

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4 replies

AnandSri
AnandSri
Legend
April 9, 2019

Hello Mike!

I am sorry for the trouble you had, please reboot the machine once and check the current version of Adobe Reader installed on the machine. To identify, please refer to Identify the product and its version for Acrobat and Reader DC

Make sure you have the latest version of Adobe Reader DC 19.010.20098 installed, check for any pending updates from help>check for updates, reboot the machine and check.

Are you experiencing the freeze issue with all the PDF files or is it with one specific PDF?

What is the version of the operating system installed?

Try repairing Adobe Reader's installation files from help menu>select Repair installation. Reboot the machine again and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

michaelg48302968
michaelg48302968Author
Participant
April 18, 2019

Hi,

Everything up to date; it's Continous Release - 2019.010.20099

I have also repaired.

It even freezes when I open acrobat reader DC without opening a file.

Regards,

Mike

    R
    RLW53
    Participant
    April 23, 2019

    I have been seeing the exact same symptom for a couple of months. It's quite annoying. Repairing didn't help me, either. Sometimes, but not always, Windows puts "Not Responding" in the title bar for a little while.

    I have taken to just leaving Reader running all the time to avoid this symptom at startup. But a fix would be better.

    Windows 7 Pro 64-bit running Continuous Release - 2019.010.20099. The only added "Tool" I have purchased is Export PDF.

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