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wilkyinnh
wilkyinnh
Participant
December 26, 2016
Question

Adobe Acrobat reader dc has stopped working

  • December 26, 2016
  • 1 reply
  • 409 views

I run windows 7 professional and have now started encountering issues with adobe acrobat reader dc. When trying to look at bank statements and or any email attachment, i get n error message stating that Adobe Acrobat reader dc has stopped working. Can anyone explain this to me.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 26, 2016

    Hi Wilkyinnh,

    Could you Please check if there is an update available for Reader? Open Reader>Help>Check for update

    If there isn't any update and its up to date then try resting the preferences of the Reader.

    Solution-1

    • Quit Reader.
    • In Windows Explorer, go to the Preferences folder:

        (Windows 7 or higher) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]    Or %Appdata%>Roaming>Adobe>Acrobat>[version]

    • Move the Preferences folder to another location (for example, C:\Temp).
    • Restart Reader.

    Solution-2

    If that doesn't work, then-

    Regards,

    Akanchha

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