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marguerited
marguerited
Participant
January 16, 2017
Question

Adobe Acrobat Reader DC has stopped working

  • January 16, 2017
  • 1 reply
  • 333 views

Hi I see there are a number of queries about this issue.  I have tried the suggest fixes and it still gives me the error.  I have uninstalled and reinstalled, used the link to do a cleanup and the problem persists.  The error message is "a problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  It then also gives a debugging option. When I click on that it defaults to Microsoft Visual Studio 2010. Is there a fee Adobe debugging program which I can manually select rather than Visual Studio?

I am on Microsoft Office 365

This topic has been closed for replies.

1 reply

AshuMittal9644438
Adobe Employee
AshuMittal9644438
Adobe Employee
January 19, 2017

Hi,

We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

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