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A
Anonymous
January 16, 2017
Answered

Adobe Acrobat Reader DC has stopped working

  • January 16, 2017
  • 1 reply
  • 986 views

Bonjour,

Depuis vendredi 12 Janvier au matin le logiciel lorsque je veux l utiliser me mets " Adobe acrobat reader dc a cessé de fonctionner ".

J ai désinstaller, réinstaller plusieurs fois, rien n'y fais

je suis bloqué au travail car je ne peux avancer sans le logiciel
Quelqu'un a trouver la solution au problème ?

Merci

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please also turn Protected Mode ON once the fix is applied.

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 18, 2017

    Hi davidm45092790,

    Could you please try the steps given below:

    1- Close Reader DC

    2- Change compatibility settings for Reader- locate Reader shortcut on desktop>right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for, and select Windows 7 from the drop down options>click Apply>OK

    3- Relaunch Reader.

    4- If that doesn't work, disable Protected Mode- launch Reader>click Edit>Preferences>Security(Enhanced)uncheck the box Enable Protected Mode at startup>OK

    5- Relaunch Acrobat Reader.

    Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

    Could you please confirm the version of Reader and the Operating System installed on the machine?

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    January 19, 2017

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please also turn Protected Mode ON once the fix is applied.

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    A
    Anonymous
    January 19, 2017

    Bonjour

    Avec la mise à jour ça marche !!!!

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