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andrewl94347296
Participant
October 4, 2018
Question

Adobe Acrobat Reader DC has stopped working

  • October 4, 2018
  • 5 replies
  • 6415 views

Adobe Reader DC updated today to the new version 2019 and since then I now get the following error message every time I open a pdf:

Adobe Acrobat Reader DC has stopped working.

The only way to resolve it, is to close the program, so Adobe is unusable.

I have tried uninstalling, running the Adobe Cleaner, re-installing etc. I have also tried installing older versions and still the problem persists. It never happened before until right after the new version was installed, so it is clearly something to do with that. I was using the computer at the time when the update was executed and immediately afterwards, I opened a pdf, and the problem occurred for the first time right then.

Can anyone help please?

    This topic has been closed for replies.

    5 replies

    GeoffisIT
    GeoffisIT
    Participating Frequently
    December 31, 2018

    Hi All,

    Seems that the latest update 2019.010.20064 throws up the same problem as an earlier update (a couple of months ago) again making Acrobat Reader DC unusable.

    Does anyone have any info on a fix for this latest recurrence of the issue?

    This issue is also raised in a number of other adobe forum threads:

    Adobe Reader 19.010.20064 crashes on startup on RDS

    Adobe Reader DC 2019 closes after a few seconds

    GeoffisIT
    GeoffisIT
    Participating Frequently
    January 10, 2019

    The latest patch of Acrobat/Reader >>>>>> 19.010.20069 fixes the problem.

    GeoffisIT
    GeoffisIT
    Participating Frequently
    December 14, 2018

    Here we go again!

    Adobe Acrobat Reader DC updated today (14-Dec-2018 Aust. EDT) to version 19.010.20064

    Same problem as in an earlier update. App initially seems to load okay and a document loads then after about 15 seconds the following message appears and the app falls over.

    B
    bertd62462435
    Participant
    December 15, 2018

    Just had the same thing happen - Windows 7.  Occurred about two weeks ago and have gone thru all that has been suggested in this forum...  Multiple times.  Sending for Updates comes back as No Updates Available.  Went online to Adobe and filled-in a "Debug/Feature" request.  Went to other forums and did extra virus cleans as suggested there - such as DSLL cleaning from Kapersky (which I have and ran full scans a number of times).  Problem persists.  Crash constantly occurs ~ 15 seconds after opening pdf file, just long enough to make some security (enhanced) changes.  Nothing works.  Been at this on-and-off for the last week until I came to this forum, which has the most recent posts.  I have another computer, Windows 7 as well, and it is not affected.  Totally weird!

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    October 8, 2018

    Hi All,

    We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    Regards

    Ayush Jain

    bernadettec27795686
    bernadettec27795686
    Participant
    October 12, 2018

    I am on Windows 7, having the same problem.  No automatic update has been delivered.  I can't even attach a PDF file to an email.  I have Acrobat Pro, and have changed that to my default program for reading but need to fix the DC reader issue.

    How does the link above work please

    bernadettec27795686
    bernadettec27795686
    Participant
    October 12, 2018

    These links don't appear to be an update?  All I want to know is how I can fix the problem please.  Where do I find an update/patch/reinstall, whatever I need.  Thank you

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    October 6, 2018

    Hi,

    Sorry for the issue that you are facing while using Adobe Acrobat Reader.

    Acrobat team is aware of similar crash issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority.

    We will update you further on this.

    Thanks

    Ayush Jain

    Sorry for the issue that you are facing while using Adobe Acrobat Reader.

    GeoffisIT
    GeoffisIT
    Participating Frequently
    October 5, 2018

    All  four Windows 10 computers in our house just updated to Adobe Acrobat Reader DC 2019.008.20071. All can no longer use Adobe Acrobat Reader DC. After about 15 seconds a message is displayed just as Andrewl94347296 reports. We have tried an uninstall, registry clean and then reinstall to no avail. Problem still persists and the program is unusable. Seems like a serious bug in the latest release. Many other people are reporting this problem.

    P.S.

    9 Oct.

    Latest release 2019.008.20074 seems to have fixed the problem !!!

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