Adobe Acrobat Reader DC has stopped working

Question

I attempted to open an adobe pdf file and received the error below. The error messages I received are below. I've also attached the file(s) the reader was attempting to open. What is the problem?

Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 20.13.20064.12623
Application Timestamp: 5f91f992
Fault Module Name: AcroRd32.exe
Fault Module Version: 20.13.20064.12623
Fault Module Timestamp: 5f91f992
Exception Code: c0000005
Exception Offset: 00028d86
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 9d53
Additional Information 4: 9d539ab2d38cfad867f683ba4be72a2d

Amal. · Answer

Hi Cedeno

Hope you are doing well an sorry for the trouble.

As described the application is crashing when you try to open the attached PDF.

Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check .

I have tried to open the attached PDF with Acrobat Reader DC and its working fine.

Please try to reboot the computer once and check if that makes any difference. Also, please try to repair the installation from the Help menu > Repair Installation.

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid security risks.

You may also look at the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Let us know how it goes

Regards

Amal

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