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Erik252325524bg1
Participant
July 13, 2022
Question

Adobe Acrobat Reader DC: Installation complete (failed)

  • July 13, 2022
  • 3 replies
  • 2629 views

Just installed Windows 10 fresh, ran windows updates and driver updates. Download Adobe Reader DC from Adobe’s site and the installer at the end says “Adobe Acrobat Reader DC: Installation complete” but has a red “x” icon next to the completed status bar instead of a green checkmark. No error message or anything of value that might help me determine what the problem is.

    This topic has been closed for replies.

    3 replies

    2
    25248915burj
    Participant
    July 14, 2022

    I agree with OP here.

    I get exact same error as screenshot above with current online installer

     

    Also, I used to use the mentioned enterprise link to download the offline installer, but now there is no longer the 64bit version available, only the 32bit one. And I use the 64bit build.

     

    This issue has at least a couple of days.

     

    Seriously, what's wrong with you, Adobe employees? Did you suddenly discontinued the 64bit builds?

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      July 14, 2022

      Hi,

      On enterprise link (https://get.adobe.com/reader/enterprise ) , to get 64-bit Reader please select "All Languages" in step 2 dropdown. You can also get 64-bit Reader from https://get.adobe.com/reader/otherversions/

       

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      July 15, 2022

      Hi,

      It would be helpful for us to debug this issue, if you could share following file from your machine

       C:\Users\<user name>\AppData\Local\Temp\Adobe_ADMLogs

       

      Thanks 

      Ravi

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      July 14, 2022

      Hi

      Could you please share the error screenshot and confirm if Reader is actually installed on the machine or not.

      E
      Erik252325524bg1Author
      Participant
      July 14, 2022

       This was the error message. Super not helpful!

       

      I ended up getting it installed by using the full installer intended for IT or whatever.

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      July 13, 2022

      Hi Erik!

       

      Please try closing the window and check if you get the application installed and open it.

      If not, try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine.

      Then install Acrobat Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

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