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indranils66744402
Participant
July 18, 2019
Question

Adobe Acrobat Reader DC installation problem 'newer version already installed'

  • July 18, 2019
  • 1 reply
  • 688 views

I am unable to install Adobe Acrobat Reader DC and when I trying to install the same it says 'newer version already installed'. Even after cleaning adobe acrobat with the cleaning tool the same thing is happening. The same is happening after re-installation of windows.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 23, 2019

Hi Indranils,

Getting an error "Newer version already installed" while installing Adobe Reader DC, is an known issue. The error is shown due to a missing update for Universal C Runtime in Windows. You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Let us know the result.

Thanks,

Aaknchha

priyankaa57055133
priyankaa57055133
Participant
July 23, 2019

Hello Aaknchha ,

I tried using the three solutions given on the above link but no luck .

Please suggest if there is another way to do the same .

Thank you ,

Priyanka

AkanchhaS8194121
AkanchhaS8194121
Legend
July 24, 2019

Hi Priyanka,

Sad to hear it didn't work. Hoping that you have downloaded Visual C++ Redistributable Packages as suggested in the help article?

Try removing application using cleaner tool once: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

And reinstall through: Adobe Acrobat Reader DC Install for all versions 

See if that gives any progress.

Thanks,

Akanchha

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