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qrscomplexclassone
qrscomplexclassone
Participant
March 3, 2017
Question

adobe acrobat reader dc keeps crashing when saving

  • March 3, 2017
  • 2 replies
  • 12862 views

Hello, my adobe acrobat reader dc keeps crashing everytime I try to save (control + s), after, for example, adding a sticky note to my document. I save my document in the cloud. Any help will be greatly appreciated. Thanks.

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    2 replies

    SIA FOR TECH
    SIA FOR TECH
    Inspiring
    October 26, 2021

    there are three ways to solve this issue, check out this video

    https://youtu.be/YcW0d9B1qi0

    Adorobat
    Adorobat
    Participating Frequently
    March 5, 2017

    Hi qrscomplexclassone,

    Could you please confirm the version of Reader installed on the machine.

    Launch Reader>click Help>About Adobe Acrobat Reader DC

    Operating System running on the machine-Windows/Mac?

    Have you tried using Save As function- File>Save As (Shift+Ctrl+S) does that work?

    qrscomplexclassone
    qrscomplexclassoneAuthor
    Participant
    March 5, 2017

    Hi,

    - version 2015.023.20070

    - windows

    - I didn't try "save-as" since I save my document to cloud after every

    edit; I just press control + s and it saves my doc to adobe document

    clooud. Do you want me to save it in my desktop instead (via save-as

    function)?

    Thanks

    Adorobat
    Adorobat
    Participating Frequently
    March 20, 2017

    Hi qrscomplexclassone,

    I am sorry for the delayed response.

    Could you please try repairing Reader installation and see if that works?

    Under Help menu>click Repair Installation.

    Restart the computer after repair, then try saving pdf to the desktop in Reader and see if it is still crashing.

    Let me know how it goes.

    Thank You,

    Shivam

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