Skip to main content
I
ita26418170
Participating Frequently
September 27, 2018
Question

Adobe Acrobat Reader DC locks up (spinning beach ball) when trying to use Adobe Acrobat Reader DC to Send ... a file through email.

  • September 27, 2018
  • 1 reply
  • 3633 views

Hi,

II have a user whose Adobe Acrobat Reader DC has been constantly locking up. 

This is the only adobe program installed, I have upgraded to the latest, no help.

When the user has a PDF open in Acrobat DC, it is fine, when he tries to email it by clicking on the email icon, then Send ...

The dialog comes up saying it will open the default mail program Outlook.  Click ok, and it says it cannot create the message.

Has anyone had this issue and successfully solved it? 

Re-installed it many times, would like to try an older version , but cannot find anything except the latest.

Any help is appreciated!!

Thanks!

Tracy V

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 27, 2018

Hello Tracy V,

We're sorry for the trouble you had with Adobe Reader.

Note: Please don't call/share any personal information on Adobe forums and on the number posted by a user.

The user has been reported to the concerned team so that the id can be disabled.

Assuming you are on a Windows machine, please repair Adobe Reader from help>repair installation. Reboot the machine after repair.

Reset the Adobe Reader's preferences and reboot the machine, to reset the preferences, refer to help article How to reset Acrobat Preference settings to default.

Try removing the default email and add it back https://acrobatusers.com/tutorials/add-or-change-your-default-email-address-in-adobe-acrobat-dc

Make sure that you have the latest version of Adobe Reader installed 2018.011.20063.

If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

I
ita26418170Author
Participating Frequently
September 27, 2018

Hi Anand,

This is on a Mac running 10.13.6 with the latest Adobe Acrobat DC installed and Office 365 Outlook on the Mac.

Thanks!

Tracy Vierra

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 27, 2018

Thank you Tracy for sharing the details. Please try the suggestions shared above and let us know how it goes.

Please share the dot version of Adobe Reader installed Identify the product and its version for Acrobat and Reader DC

Example of dot version: 2018.011.20063

Thanks,

Anand Sri.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices