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robertb20204176
Participant
January 26, 2018
Answered

Adobe Acrobat Reader DC Not Working

  • January 26, 2018
  • 1 reply
  • 1123 views

I have and have used Adobe Acrobat Reader DC for years with no problems.  However, now I can't open pdf files and I can't create pdf files.  I can see my Adobe Acrobat Reader DC icon in my toolbar.  I tried updating the tool version, but I'm told my version is up to date.  I tried downloading Adobe Acrobat Reader DC, but I'm told there is a higher version of Adobe on my MacBook Air currently, so the download won't complete.

How can I view and create pdf files?

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Robertb,

    Try following steps to resolve the issue:

    1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Reboot the machine.

    3- Install Reader DC from here: Adobe Acrobat Reader DC Install for all versions

    4- Reboot the machine and try again.

    Let us know how it goes.

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    January 26, 2018

    Hi Robertb,

    Try following steps to resolve the issue:

    1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Reboot the machine.

    3- Install Reader DC from here: Adobe Acrobat Reader DC Install for all versions

    4- Reboot the machine and try again.

    Let us know how it goes.

    Shivam

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