Skip to main content
BSWHO
BSWHO
Participant
January 23, 2020
Question

Adobe Acrobat Reader dc quit working....

  • January 23, 2020
  • 1 reply
  • 530 views

I use a Dell windows laptop and have a lot of very important documents (to me) saved on Adobe Reader DC on my computer & in the cloud.  A couple of days ago I was having a problem with Chrome not working properly and only way to fix was to reset it. Now I cannot seem to get adobe reader dc to work properly. I have uninstalled, reinstalled, tried to fix through edge settings, rebooted and nothing works. It will open but is frozen, if I try to log on and am able to it is still frozen.   I cannot figure out how to fix it. 

 

[Title Edited by Moderator]

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
January 24, 2020

Hi Barbw,

 

We are sorry for the trouble. As described, Adobe Acrobat Reader DC is not working and freezing

 

Please try the following steps and see if that helps:

 

 

Let us know how it goes

 

Regards

Amal

 

 

BSWHO
BSWHOAuthor
Participant
February 1, 2020

I will try this.  Thanks for the answer.  It actually started working again until today and now is not.  I will let you know if this works.  

Amal.
Amal.
Legend
February 5, 2020

Hey Barbw, 

 

Thanks for the update. Do let us know if the issue still persists. We are happy to help.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices