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M
michaelg7680032
Participant
February 5, 2020
Answered

Adobe Acrobat Reader DC Stops Working

  • February 5, 2020
  • 1 reply
  • 1316 views

Our Adobe Acrobat Reader DC Installations Crash when opening the Program.

Version: 19.21.20058

The Event Viewer shows this:

Name der fehlerhaften Anwendung: AcroRd32.exe, Version: 19.21.20058.31925, Zeitstempel: 0x5de57e8f

Name des fehlerhaften Moduls: AcroRd32.dll, Version: 19.21.20058.31925, Zeitstempel: 0x5de57e80

Ausnahmecode: 0xc0000005

Fehleroffset: 0x001fbc49

ID des fehlerhaften Prozesses: 0x218

Startzeit der fehlerhaften Anwendung: 0x01d5cad815371d44

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Berichtskennung: 54203f04-36cb-11ea-ad99-64006a8d715a

 

What we found out is that the Problem always apperas when the Start Page of the Program is shown.

If a Document is opened the Program is working. But a Document with Password also don't work because the Start Page is shown in Background when the Passwort Prompt is shown.

 

Anyone in this Community who can Help?

Thanks

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey there,

 

Thanks for reaching out to Acrobat Community. 

I see that Adobe Acrobat Reader is freezing upon launching it, and the version you have got is 19.21.20058. Its not  quite old, but yes there's further patch was released in Dec2019. We'd recommend to install that as well 19.021.20061

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

 

 

Thanks,

Akanchha

 

 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
February 7, 2020

Hey there,

 

Thanks for reaching out to Acrobat Community. 

I see that Adobe Acrobat Reader is freezing upon launching it, and the version you have got is 19.21.20058. Its not  quite old, but yes there's further patch was released in Dec2019. We'd recommend to install that as well 19.021.20061

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

 

 

Thanks,

Akanchha

 

 

M
michaelg7680032Author
Participant
February 13, 2020

Hi Akanchha,

 

Thanks the Patch is working.

 

Greetings

Michael

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 14, 2020

    Awesome!!

    Thanks for confirming Michael. Glad to hear it worked for you.

     

    Let us know if there's any further assistance is required. 

     

    Thanks,

    Akanchha

     

     

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