Adobe Acrobat Reader DC Update 4221718

Question

I am working with a .pdf generated by a third party software (Perceptive Content) with embedded links. When I try to open the links in IE, I receive an error that the link wasn't directed correctly and my document wasn't found.

After seeing others had this issue and Adobe released a patch for the issue, I downloaded the patch 4221718. I restarted Adobe [Acrobat Reader], and my computer separate times and after each time the links still didn't work.

I know the issue is not with the embedded links or the third party software, as I can open the links and view my documents by clicking on them in another .pdf reading software - Nuance. I can also c/p the links from Google Chrome .pdf viewer and paste them into IE and the links work perfectly fine. This only seems to be with the desktop version of Acrobat Reader DC. I am working off of 2018.009.20050 and IE 11.0.9600.18893.

[Discussion moved by moderator from Acrobat General Troubleshooting to Acrobat Reader]

[Name of software edited to say Adobe Acrobat Reader instead of Adobe. Note that Adobe is a company that makes multiple products.]

AnandSri · Answer

Hello EricCMH,Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Adobe Reader from Help>Check for updates, install the updates, reboot the machine and see if this brings any difference.You can also refer to Troubleshoot viewing PDF files on the web If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution Let us know how it goes and share your findings.Regards,Anand Sri.

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