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Luiz Carlos244128568ffl
Participant
May 11, 2022
Answered

Adobe Acrobat Reader DC Update failed

  • May 11, 2022
  • 2 replies
  • 1326 views

I bought Adobe Acrobat Reader DC to use with windows 10 and Office 2019 pro.

After I installed it, when I tried to use it I received a warning about an update in execution. After many time I received another warning informing "There is some installation problem. We will try again." and never ends.

Any hint any help?

This topic has been closed for replies.
Correct answer Luiz Carlos244128568ffl

Hi, Amal

I found and deleted more two folders, reinitilazed the PC, and reinstall Acrobat... Finally it worked.

Tjanks for your help

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
May 12, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Amal.
Legend
May 12, 2022

Hi Luiz,

 

Hope you are doing well and sorry to hear that.

 

Please try to repair the installation from the help menu (Win only) and reboot the computer once and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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Luiz Carlos244128568fflAuthor
Participant
May 19, 2022

Hi, Amal

No, it didn´t work.

I used the cleanner and tried to reinstall the software, but I got the message "most recent version ever installed" and the install program finish. I checked in Control Panel and there were two other Adobe programs. I deleted them and tried again the cleanner and the reinstall procedure. I got the same error message. I searched my computer for any thing related to ADOBE and deleted what I found. I found a acrobat service still running and stopped it. Tried again to reinstall, but again received the same error message. 

Any other sugestion?

L
Luiz Carlos244128568fflAuthorCorrect answer
Participant
May 19, 2022

Hi, Amal

I found and deleted more two folders, reinitilazed the PC, and reinstall Acrobat... Finally it worked.

Tjanks for your help

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