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johnk27495555
johnk27495555
Participant
January 5, 2017
Question

adobe acrobat reader dc updater freezes when opening

  • January 5, 2017
  • 1 reply
  • 759 views

My adobe acrobat reader dc updater freezes when opening. I have Version 2015.020.20042.8920

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 5, 2017

Hi Johnk2749555,

As mentioned above that, you have have already have updated version of Acrobat Reader then you might need to reset the preferences of the Acrobat to fix the problem.

Please refer to the help document and follow the troubleshooting steps mentioned under it.

Troubleshoot errors, freezes | Adobe Reader | Windows

Let us know if that doesn't help.

Regards,

Akanchha

johnk27495555
johnk27495555Author
Participant
January 6, 2017

I could not find how to reset preferences in the link you gave me.

The updater still just hangs. It never checks on whether there is an update to apply.

I have to kill the process to get updater to release.

AkanchhaS8194121
AkanchhaS8194121
Legend
January 6, 2017

Open the help document shared above and follow the step-5 to reset the preferences of Acrobat.

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