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srivallin81266802
srivallin81266802
Participant
January 17, 2017
Question

Adobe Acrobat Reader DC which constantly gave me a pop-up saying adobe has stopped working.

  • January 17, 2017
  • 1 reply
  • 731 views

Hi,

I need help on my adobe acrobat reader DC which constantly gave me a pop-up saying adobe has stopped working.

I have several times uninstalled it and reinstalled it again.

But it stills gave me same pop-up. I'm using Windows 10. What is wrong with it? and how do fix this?

This is happening after adobe got updated two days back , to its latest version . I need an urgent solution as i need to work on my adobe files

Thanks.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 17, 2017

    Hi Srivallin81266802,

    1- Close Adobe Reader

    2- Locate Reader shortcut on desktop>right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

    3- Relaunch Adobe Reader.

    If that doesn't work then try disabling the protect view for testing purpose and see if that helps.

    Edit>Preferences>Security(enhanced)>Protected View Off

    Please Enable the Protected view if it works, as its not recommended to keep the security turned off.

    Protected View feature for PDFs (Windows), Adobe Reader

    *If the solution mentioned above doesn't work then please try creating the hidden administrator account and then launch the Acrobat Reader DC to see if that helps.


    Regards,
    Akanchha

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    January 19, 2017

    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

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