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charlotteg46133610
charlotteg46133610
Participant
December 1, 2018
Answered

Adobe Acrobat Reader DC won't stop crashing

  • December 1, 2018
  • 10 replies
  • 32593 views

Ever since I updated the software, it crashes after little use. I'll be highlighting text or making comments, then the programme will just disappear. I'm a Mac user, version: OS Mojave 10.14. I've reinstalled the programme, yet it still crashes. Does anyone know how to help? or know of any good alternatives? I have a lot of assignments coming up so this is not ideal!

Sidenote: I also really hate how the comment bubble pops up after every highlight. I've done all the suggested fixes for this with no results!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi!

    The new version of Acrobat and Reader DC is available, please install the latest patch from help menu>select check for updates, reboot the machine and check the functionality.

    You may also download and install the latest patch from DC Release Notes — Release Notes for Acrobat DC Products

    Thanks,

    Anand Sri.

    10 replies

    R
    Ryan309622701grz
    Participant
    July 8, 2023

    My acrobat has been crashing for months, only works on my mac based machines. I spent 2 hours with techs on the phone guiding me through 'fixing" the issue on my desktop for it to start crashing again the next day. Pointless

    J
    jeuelj18252373
    Participant
    December 15, 2020

    This is December 2020 and i am still experiencing  the same issue

    P
    Pete 5E0C
    Participant
    December 28, 2020

    Yep me too - end of Dec 2020.

    Acrobat continues to crash every time I try and use it - for over a year now.....

    No response from the helpdesk despite filling in numerous reports.

    Have decided to cancel contact with Adobe and use another product, as there seems to be no reliable fix and no communication.

    Beyond disapointed with the Adobe service and product.

     

    A
    AMKatipunan
    Participant
    April 10, 2020

    Downloaded the latest patch dated March 17, 2020 and the problem was solved! Thanks!

    Installer name (for windows 10): AcroRdrDCUpd2000620042.msp (233 mb)

    J
    jslate17
    Participant
    November 8, 2019

    The latest version of Adobe Acrobat started crashing right after I launched the program. It wasn't always like this. When I first downloaded the 2019 applications back in December 2018, everything worked just fine. When I first started having trouble with Acrobat, I searched this forum and saw the suggestion of uninstalling it and then re-installing. Well I got the uninstalling part right, but the only way I could find to reinstall it was to buy another subscription, which was ridiculous, since I paid for the full suite of applications. Then I tried calling the customer service phone number, and that was a joke. I was put on hold for 22 minutes and 48 seconds before my call was simply cut off. So then I called the 800 number again. I had to start all over with my turn in line, waited another 20 minutes before the phone was cut off again. So basically, Adobe has no customer service. They are simply in business to take customer's money, and then to hell with them. So now I am using my Acrobat version 6 which is still loaded onto my laptop. I thought maybe the release of the 2020 software would include an update for Acrobat, but sadly there isn't one.

    F
    francebenve
    Participant
    January 6, 2020

    Hello,

    I've the same problem: after the installation of Reader DC, the program crashes as soon as it starts.

    The program crashes also if I start it from a pdf file.

    The crash occurs in this way: the program shows up; it stands few seconds and then crashes.

    I've also a dump error file, but I don't know how to send it to you.

          Francesco

      L
      LL5
      Participant
      January 16, 2020

      I have the same problem. Beginning January 2020 my Adobe Acrobat X Pro crashes within 1 minute of opening—whether I open from the program or open from a PDF file. I am running Mac High Sierra 10.13.6 and just updated the system today hoping that would take care of the problem. I tried opening Acrobat and clicking on the HELP and then clicking on CHECK FOR UPDATES but the program crashed ans says it cannot access the server. THIS IS CRITICAL. What can I do????

      V
      Viktor F
      Participating Frequently
      June 17, 2019

      I've been having Acrobat Pro DC crashes for months now.

      2 weeks ago I completely removed the CC suite, used the cleaner tool, removed all the Adobe prefs files I could find and it looked as if I finally managed to fix this horrible bug.

      Until today.

      Again: just opening a simple PDF document freezes Acrobat again.

      I'm on a 2016 Macbook Pro,

      Mojave 10.14.5

      Acrobat Pro DC 2019.012.20034

      What does it take to fix this? Please. I'm frantic.

      A
      alihd
      Participant
      June 17, 2019

      Yep, it is very disappointing that we like this software and want to use it, but we have to use other PDF readers due to this simple bug.

      I don't understand why Adobe developers cannot fix it after almost a year.

      So disappointing!

      A
      alihd
      Participant
      June 11, 2019

      I confirm that the issue is not fixed in the latest version. Adobe reader crashes on an hourly basis, even at times that it is not the active window and I am not working with it.

      Adobe reader version: 2019.012.20034

      I've had this issue since MacOS High Sierra. The same issue after upgrading to MacOS Mojave. We are struggling with it for at least six months.

      Is there any known quick fix for the problem? I re-installed Adobe Reader but the issue was not resolved. Maybe removing all Adobe reader files and doing a clean install may resolve the issue (does it?), but I don't know how to remove all the footprints of the Adobe Reader (e.g. preference files) on the system.

      Hint for developers: The issue is apparently caused by some background tasks. It doesn't crash as a consequence of a user action. The only times that it crashes are either when I SWITCHBACK to the Adobe Reader window OR at the time that it is entirely in the background. Maybe it is caused by "auto-saving/recovery" or other automatic background processes.

        AnandSri
        Community Manager
        AnandSriCommunity ManagerCorrect answer
        Community Manager
        April 11, 2019

        Hi!

        The new version of Acrobat and Reader DC is available, please install the latest patch from help menu>select check for updates, reboot the machine and check the functionality.

        You may also download and install the latest patch from DC Release Notes — Release Notes for Acrobat DC Products

        Thanks,

        Anand Sri.

        S
        samc33166142
        Participant
        April 2, 2019

        Hello,

        Do we already have a sollution for this problem? I'm having the same problem at one of my Imacs in school?

        sharin49983547
        sharin49983547
        Participant
        March 17, 2019

        Sort of similar issue - every time i open a PDF it shows it for a second then asks me to sign in.  I do and then it crashes.  I have re downloaded and its still an issue.  i have disabled that security bit as mentioned above.  help

        MichaelKazlow
        MichaelKazlow
        Legend
        December 3, 2018

        Does this happen with one pdf or all PDFs? Where is the pdf you are working on located?  Local disk? Network disk? Synced folder use ng a program like Dropbox,, Box, or One Drive?

        Egils Grikis
        Egils Grikis
        Participant
        December 18, 2018

        The files are located on the server, local network afp://FI-001-FS0/Studio/…

        With many PDFs, not just one particular.

        macOS High Sierra Version 10.13.6

        Adobe Acrobat Version 19.010.20064

        I removed the application with Acrobat Uninstaller, reinstalled it, but the problem persists

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