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AkanchhaS8194121
AkanchhaS8194121
Legend
March 17, 2023

Hi @Clara28916781samp 

 

Thank you for sharing.

Could you please confirm the exact version of Acrobat and OS you are working with?

Please try the troubleshooting steps suggested in this help article: https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html 

 

If it still doesn't work, then 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanchha

C
Clara28916781sampAuthor
Participant
March 17, 2023

Hi,
The cleaner tool thing worked! I called a support phone number, that was emailed to me and got that help there!
Thank you!

Clara Nowak
[Personal information removed by moderator]

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 17, 2023

    Thanks for confirming that. Glad to hear that issue is resolved for you.

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

     

    Thanks,

    Akanchha 

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