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D
defaultm5rbok6bg4y9
Participant
June 24, 2021
Question

Adobe Acrobat Reader Glitch

  • June 24, 2021
  • 1 reply
  • 842 views

When I have multiple PDFs open for longer than 30 minutes, all of a sudden I get an alert that I cannot view them any longer. Yes, I can trouble shoot and individually sanitize the documents or reduce each file's size by compressing the PDF, but I should not have to. This would take me alot of time for when I have many documents open. And it doesn't just happen with certain formats, it is whenever I have many documents open in Acrobat. This is a glitch in the software and I was wondering if anyone has experienced this before and can please help me.

 

This is an image of the error alert I recieve.

 

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1 reply

T
Test Screen Name
Legend
June 24, 2021

Are these files being opened from a shared fileserver in a business?

Does it happen if the files are all, and only, on your own hard drive?

D
defaultm5rbok6bg4y9Author
Participant
June 25, 2021

It happens for both

Amal.
Amal.
Legend
June 28, 2021

Hi there

 

Hope you are doing well and sorry for the trouble.

 

++ Adding to the discussion

 

Please check out the steps/suggestions provided in the help page https://helpx.adobe.com/acrobat/kb/insufficient-data-image.html and see if that works for you.

 

Regards

Amal

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