Hi!
Please I need help with installing Acrobat Reader DC. I have been able to download but the installation isn't running successfully. I'm always having the message: "A newer version already installed" and get a message on my browser that Adobe Acrobat Reader DC did not install successfully. I have checked system requirements and this seems to be fine. Can anyone help to fix this?
Hello Seths,
I am sorry for the trouble you had with the installation of Adobe Reader, assuming you are on Windows 7 machine, please reboot the machine once, and install the C runtime update for Windows 7 operating system, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows
Reboot the machine again and try installing Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
You may also refer and try the suggestion from the following help article Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows
Are you on Windows machine and what is the version? Is it Windows 7 or 8 or 10?
Let us know how it goes and share your observation.
Thanks,
Anand Sri.
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