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Participant
December 15, 2021
Question

Adobe Acrobat Reader Pro DC forces me to sign in when opening attachments or PDFs from websites

  • December 15, 2021
  • 1 reply
  • 1813 views

When I double click a PDF on my computer I'm already signed into adobe and I can access all my pro features.  But when I click on an email attachment it acts like I'm not signed in.  Once I sign in I get all my pro features but when I close it out it resets it.  This is a windows 10 pro computer.

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1 reply

Amal.
Community Manager
Community Manager
December 16, 2021

Hi Daniel

 

Hope you are doing well and sorry to hear that.  As described you are already signed into adobe and you can access all the  pro features. But when you click on an email attachment it acts like yiu are not signed in.

 

Are you downloading the PDF attachments to your computer locally or trying to access them directly from the email?

 

Please try to reboot the computer once and csee if that helps.  Also check for any missisng/pending updates for your computer OS and try updating it.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

Participant
December 16, 2021

We are loading the from the attachments.  This is happening for everyone here, even after reboots and I have tried with admin accounts.  is there a registry key that it checks or anything like that?

Amal.
Community Manager
Community Manager
December 17, 2021

Hi Daniel,

 

Please try to check for any missing/pending updates for the computer OS and see if that works.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal