Adobe Acrobat Reader send as email

Hello Peter!

I hope you are doing well. 

This issue typically occurs when Adobe Acrobat Reader uses MAPI (Messaging Application Programming Interface) to interact with your email client (like Outlook). In many cases, Acrobat Reader sends emails as plain text, which can override your default email signature and formatting.

Set Outlook as Default Email Client, Make sure your system and Acrobat Reader both recognize Outlook as your default mail client:

• In Windows Settings, go to:

  • Settings > Apps > Default Apps

  • Set Outlook as the default for Email and .eml files

• In Acrobat Reader, go to:

  • Menu > Preferences > Email Accounts

  • Ensure your preferred email account is listed and selected as default.

Disable Plain Text Emails from Acrobat, Acrobat sometimes defaults to plain text, stripping your signature. While there is no built-in setting in Acrobat Reader to force HTML formatting, here's a workaround:

• Instead of using File > Send File > Attach to Email, use:

  • File > Save As to save the PDF first

  • Then, manually attach it to your email client (Outlook or Gmail). This preserves your signature and HTML format.

• If your email signature is being removed, ensure it is correctly set up in your email client. You can customize your signature in Outlook by going to File > Options > Mail > Signatures.

You can also refer to the following articles and try the suggestions: https://adobe.ly/4lr43n7

https://adobe.ly/4lr43DD

I hope this helps.

Thanks,

Anand Sri.