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GJOstrov
Participant
June 17, 2020
Question

Adobe Acrobat Reader Still Crashing After Installing 20.009.20067 Hotfix Patch

  • June 17, 2020
  • 1 reply
  • 907 views

My Adobe Acrobat Reader DC is still freezing and crashing each time I open a .pdf file. I have successfully installed the latest 20.009.20067 Hotfix Patch, and it is still crashing like before.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 18, 2020

Hi GJOstrov 

 

We are sorry to hear that the application is crashing with the new update.

 

Please try to create a new test user profile with full admin rights or enable the root account on Mac and try using the application there and check.

 

if it still doesn't work, please remove the application using the Acrobat Cleaner Tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the computer and reinstall the application using the link Acrobat download and installation help

 

If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html  and share the logs with us for investigation.

 

 

Let us know how it goes

 

Regards

Amal

G
GJOstrovAuthor
Participant
June 19, 2020

Those didn't work, unfortunately. After using the Adobe cleaning tool, rebooting, and reinstalling, the application is still freezing. There is no Adobe pop-up window to report the crash data to Adobe, but I have been seeing a window to report it to Apple.

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