Participant

Question

Adobe Acrobat Reader Uninstalling itself

Forum|Forum|7 years ago
September 21, 2018
3 replies
9964 views

Hello,

we have Adobe Reader dc in labs and it is uninstalling itself automatically no idea why we are using Window 10 cb 1709.

We deployed the Adobe Acrobat Reader through SCCM. it installs but 1 hour later or so it uninstalls itself. The process is a repeat...

Thank you,

unintalling

This topic has been closed for replies.

C

clydeb51656905

Participant

I am having the same problem.

Acrobat was slowing down my mac to the point it was freezing. So i finally uninstalled it which seemed to fix it.

NOW, i have had to reinstall the program 5 times, becuase it desides to delete itself at random...

MacPhobic

Inspiring

Anyone ever figure this one out? We have a user whose contents of her Acrobat Pro DC folder gets removed. Only the folder gets left behind. We've had to reinstall it like several times already. We can't see to find anything in the logs referencing any type of removal. Unless we're looking in the wrong place.

MacPhobic

Inspiring

Sorry, this is on Mac by the way... (Kind of crazy how you can't edit your own posts!)

J

Jeremy1111

Participating Frequently

Hi hussainz50911116,

I know this is an older post, but did you ever find out what was causing your SCCM deploy of Reader DC to automatically Uninstall Itself???

Thanks.

baldeepg75044593

Participant

We were also having this issue but since we have switched to using the Adobe 3rd party catalogue via SCCM the issue seems to have gone away. Ive found this is a better way of updating the product rather than packaging and deploying newer versions. We have auto updating turned off also which is good as we an control which versions of the app we have out there and get all users onto the same version at the same time.

AnandSri

Community Manager

Hello Hussainz,

An application will not get automatically, it seems that any Group policy or any script is looking for an old version of Adobe Reader, and when you install Adobe Reader, Group policy or the script is removing the current version.

Install Adobe Reader on a test machine or create a test user profile with admin privileges on which you don't have any group policy or any script and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution and check.

What is the version of Adobe Reader you are deploying through SCCM? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

H

hussainz50911116Author

Participant

Hi Anand,

The only GP we have is this below and we are using 2018.011.20058. This all happend when we upgrade to this version 2018.011.20058

AnandSri

Community Manager

Install(deploy) the latest version of Adobe Reader 2018.011.20063 from help>check for updates or from the URL DC Release Notes — Release Notes for Acrobat DC Products and see if this issue is reproducible.

Thanks,

Anand Sri.

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