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jeannieb85845971
jeannieb85845971
Participant
June 19, 2018
Answered

Adobe Acrobat Reader XI: error opening file

  • June 19, 2018
  • 2 replies
  • 5224 views

An interesting feature was discovered: when you try to open a PDF file located on a network resource, even if this ball is flooded with some drive letter, Adobe Acrobat Reader XI gives a very informative message: "an error Occurred when opening this document. Can't find the file."

Google, as usual, helped. There was a solution to the problem for Adobe Reader X, which is that in the "Edit" - "Settings" - "Basic"you need to uncheck the item "Enable protected mode at startup".

Adobe Acrobat Reader XI has this check mark in "Edit"-"Installation" - " Protection (advanced level)".

This topic has been closed for replies.
Correct answer monicap3558505

Go to adobe official website, click the "Support" tab on the top of the screen, click on "Adobe Reader," and then select the "I can't open a PDF document" statement underneath "Troubleshooting." The Support tab is located near the top of the screen as a white word against a black backdrop. After clicking Support, you will see the phrase "Product Support Centers" on a new page in bold white font, under which is "Adobe Reader." The new page after clicking "Adobe Reader" will have the word "Troubleshooting" underneath the phrase "Adobe Reader and Help Support." Underneath "Troubleshooting" is "I can't open a PDF document."

• Follow the instructions on how to complete a general repair and installation of Adobe Acrobat Reader. To attempt the most basic PDF repair method, Open "Adobe Acrobat Reader" (select the program in your Start menu, which is on the bottom-left part of the screen), select "Help" from the gray tab menu at the top of Adobe Acrobat Reader, and click on "Repair Adobe Reader Installation." A meter should pop up indicating that your Adobe version is being checked for errors and is being linked back to the home Adobe.com

website just in case you need to download a new update of the program. If you need to download an updated version of the program, another pop-up will appear on your screen asking you if you want to update Adobe. Click "Yes."

• Reopen the PDF file. It should now be readable. If not, then try the next set of directions. Or you can try to use pdf file repair , this is PAID service , find this service here . I wish you good luck !

2 replies

M
monicap3558505Correct answer
Participant
June 30, 2018

Go to adobe official website, click the "Support" tab on the top of the screen, click on "Adobe Reader," and then select the "I can't open a PDF document" statement underneath "Troubleshooting." The Support tab is located near the top of the screen as a white word against a black backdrop. After clicking Support, you will see the phrase "Product Support Centers" on a new page in bold white font, under which is "Adobe Reader." The new page after clicking "Adobe Reader" will have the word "Troubleshooting" underneath the phrase "Adobe Reader and Help Support." Underneath "Troubleshooting" is "I can't open a PDF document."

• Follow the instructions on how to complete a general repair and installation of Adobe Acrobat Reader. To attempt the most basic PDF repair method, Open "Adobe Acrobat Reader" (select the program in your Start menu, which is on the bottom-left part of the screen), select "Help" from the gray tab menu at the top of Adobe Acrobat Reader, and click on "Repair Adobe Reader Installation." A meter should pop up indicating that your Adobe version is being checked for errors and is being linked back to the home Adobe.com

website just in case you need to download a new update of the program. If you need to download an updated version of the program, another pop-up will appear on your screen asking you if you want to update Adobe. Click "Yes."

• Reopen the PDF file. It should now be readable. If not, then try the next set of directions. Or you can try to use pdf file repair , this is PAID service , find this service here . I wish you good luck !

    AnandSri
    AnandSri
    Legend
    June 19, 2018

    Hello Jeannieb,

    We apologize for the inconvenience caused, "Enable protected mode at startup" is available in Adobe Reader's Preferences, navigate to Edit>Preferences>Security(Enhanced)>uncheck "Enable protected mode at startup" and turn off Protected View.

    Note: Disabling protected mode and Protected View is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

    For detailed information, you may refer to Protected Mode troubleshooting | Adobe Reader

    You may also refer to the following Adobe discussion and try the suggestions can not

    Cannot open files on the network server.

    Install the latest version of Adobe Reader and try opening the PDF files and see if this issue is reproducible, install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

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