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E
egregious
Participant
October 16, 2019
Question

Adobe Acrobat Readert DC

  • October 16, 2019
  • 1 reply
  • 300 views

I wonder if anyone can help me. I have been happily using Adobe Acrobat Reader to open pdfs for years and suddenly each time I try to open a pdf an Adobe box pops up asking me to sign in. When I try to do this I get an error 109 message. I have reloaded Adobe Acrobat Reader DC but the same error appears.

This is really inconvenient as I cannot work with any pdfs.

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 16, 2019

    Hi There,

     

    We apologize for the inconvenience caused if you are getting error 109 when opening a PDF file, chances are the file is corrupt.

     

    If you have downloaded the file, try downloading it again. If you created the file yourself, try creating it again from the original source. That may be all you need to do to solve this problem.

     

    On the other hand, there may be nothing wrong with the file itself, but your PDF reader may be having trouble making sense of it:

     

    • If you are trying to view the PDF in your browser, save the file to your desktop and then try to open it with the stand-alone Acrobat Reader. Sometimes the browser plugins cannot handle large or complex PDFs, or third-party software has corrupted the browser plugin, rendering it useless.
    • You may have a newer PDF file, and an old version of the Acrobat / Reader. Try updating your version of Acrobat/ Reader to the latest version 19.21.20047 go to Help > Check for Updates. For more information about the new version please use the help article - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 
    • You can also try saving the file as .ps file and then convert it back to pdf and check.

     

     

    Let us know how it goes

     

    Regards,

    Amal

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