Adobe Acrobate DC Login Error

Question

Hello,

I am a graduate student and tried to install the Creative Cloud using my academic login as suggested by my University. Unfortunately, as I am an online graduate student, I was subsequently told that I probably would not be able to access the Creative Cloud because I was not using the University's servers. I uninstalled the Creative Cloud program and used the Adobe Acrobat Cleaner tool to remove the Adobe Acrobat Reader DC version that was unsuccessfully associated with my University account. Unfortunately, when I reinstalled Adobe Acrobat DC and tried to log in with my personal account, I received an "Access Denied" error, as displayed in the attached screenshot. This error persists even when I click on the "sign in with an Adobe ID" and input my persona;l account credentials. I need guidance on correcting this error to allow me to log in to Adobe Acrobat Reader DC with my personal account. Any assistance would be appreciated!

Meenakshi_Negi · Answer

Hi Jeffrey,

Thank you for reaching out and sorry about the trouble.

Could you please confirm if you are using the Adobe Acrobat Reader DC or the Adobe Acrobat Pro DC application?

We have checked your account using the email address that was used to log in to the community here. It shows no active subscription under your account. There is only one canceled Acrobat plan listed under your account.

In this case, you will be able to access only the Acrobat Reader DC application s it is free software. If it is not already installed on the machine, you may install it from the following page: https://get.adobe.com/reader/enterprise/.

Please ensure that you remove the Acrobat Pro DC application from your machine before installing Reader DC.

Let us know if the issue persists.

Thanks,

Meenakshi

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