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Daniel36670217ucnn
Participant
April 11, 2024
Question

Adobe Crash

  • April 11, 2024
  • 1 reply
  • 932 views

Hello everyone,
I have been having a problem for a few days.
That is, when I open adobe reader after a few seconds after loading it suddenly crashes.
I tried to follow all the online guides but I can't solve it, could you give me some more tips?
Thank you.

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
April 18, 2024

Hi @Daniel36670217ucnn

 

Hope you are doing well and thanks for reaching out.

 

As the application is crashing soon after launch, please remove the application using the Acrobat cleaner tool https://adobe.ly/3W5RKCi, reboot the computer and reinstall the application using the direct link: https://adobe.ly/3JJKyod and see if that works.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

D
Daniel36670217ucnnAuthor
Participant
April 22, 2024

Hi @Amal. ,
Unfortunately, even after the step you listed above, I cannot solve the problem.
I have done many trials and I can tell that it is not that easy to solve.
I have tried repairing the installation ect. but nothing.
Would you have any other ideas?

Amal.
Amal.
Legend
April 22, 2024

Hi there

 

Are you experiencing this issue on your personal computer or an IT managed work device? If its an IT managed device, please contact your IT admin an see if that helps.

 

If its a personal computer, please try to create a new test user profile with full admin rights in Win or enable the root account in MAC https://support.apple.com/en-in/102367 and try using the application there and check.

 

~Amal

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