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sercany6182
Participant
September 27, 2018
Answered

Adobe crashing after opening

  • September 27, 2018
  • 2 replies
  • 13711 views

On 1 specific machine ADOBE READER crashes after opening. I used the removal tool to delete the software, installed the lates version and the problem isn't resolved.

Sometimes I am able to use it for a minute or 2, but when I use the arrow keys or page down key, it crashes immediately again. When I scroll with the mouse wheel, it looks fine, but also then it crashes.

Disable or enable protected mode doesn't have any effect for this.

    This topic has been closed for replies.
    Correct answer Ayush__Jain

    Hi All,

    We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    Regards

    Ayush Jain

    2 replies

    Ayush__Jain
    Adobe Employee
    Ayush__JainCorrect answer
    Adobe Employee
    October 8, 2018

    Hi All,

    We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    Regards

    Ayush Jain

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 27, 2018

    Hello Sercany,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, and use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and download the setup of the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Assuming you on Windows machine, once the setup is downloaded, Right-click on the setup file and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate the icon of Adobe Reader, right-click and select Run as Administrator.

    Is Adobe Reader is crashing while opening a specific PDF or with all the PDF files?

    What is the version of the operating system installed?

    If the issue persists, create a test user profile with full admin rights or enable the hidden admin account, install the latest version of Adobe Reader and check.

    Let us know how it goes and share your findings.

    Thanks,

    Anand Sri.

    S
    sercany6182Author
    Participant
    September 27, 2018

    Hello Anand,

    Unfortunately I am not able to download the file for 100%. It gets stuck on 72mb when downloading from the website you provided me. When I download the readerdc_installer file, I am able to download and install the reader. Neither from my laptop, phone or the laptop of my colleague.

    By the way, the user is local admin, but I will try with another user as you asked me.

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