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ahmeda57658183
ahmeda57658183
Participating Frequently
November 29, 2016
Answered

Adobe DC and Outlook 2016 issues

  • November 29, 2016
  • 1 reply
  • 14021 views

Hi,

We run Adobe DC (latest version as of this post). Its on Windows 2012 R2 running terminal server and Citrix XenDesktop 7.9. We also use Microsoft office 2016 64bit click to run. Office works fine without issues. The user can create a PDF and Adobe opens up. The user then tries to email the PDF from Adobe DC but ends up getting this error "You need to create a Microsoft Outlook profile.  In Microsoft Windows, go to the Control Panel and open Mail.  Click Show Profiles, and then click Add"

Adobe knows it needs to use Outlook and the user would click continue but, the error still comes up. Any help on how to resolve this issue is appreciated.

Thanks

Ahmed

This topic has been closed for replies.
Correct answer AnandSri

Hi, i have Windows 10 Pro.

I try to re-install but not works. I have installed the last version 20069. I try the solution Attach to email option is not working | Acrobat DC, Acrobat Reader DC but not works.

I created a new Outlook profile but not works.

If i chage the Windows user, works. My PC is into an Active Directory. Permission issue?

Any idea?


Hello Amagoldi,

I am sorry for the trouble and for the delayed response, please install the latest patch available of Adobe Reader 19.010.20091 from help>check for updates, reboot the machine and check.

If you are behind a managed workplace, this could be related to the permission on your profile. Contact your IT team to get admin rights on your current user profile and check.

Thanks,

Anand Sri.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
November 29, 2016

Hi ahmeda57658183,

Please check if your outlook mail is configured as default mail in in application.

Navigate to Edit menu > Preferences > Email accounts.

Are you trying to attach PDF first time with the application?

Have you tried the steps provided in message?

Please share the screen shot of the error message and the exact steps you do to send PDF.

Regards,

Meenakshi

ahmeda57658183
ahmeda57658183Author
Participating Frequently
November 29, 2016

Hi Meenakshi,

I checked the settings and its set to "Default email application (Microsoft Outlook)". We need to keep that so it uses the Outlook client for everyone on the server.

The pdf is already generated and opens in Adobe Reader DC. That is when the user is trying to email it. The odd thing that if you have Adobe Acrobat installed, the problem goes away and Outlook opens. Also, if you install Acrobat then remove it, DC still works. It makes me wonder if there are missing settings that only happen when Acrobat is installed.

Thoughts?

Thanks

Ahmed

Meenakshi_Negi
Meenakshi_Negi
Legend
December 6, 2016

Hi ahmeda57658183,

Sorry for the late response.

Please try "Repair Installation" under Help menu in application.

It might be possible that there is some issue with the installation of the application.

If that not works, try to run cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then try to install application from this link: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Meenakshi

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