Skip to main content
Z
zirjeo
Participant
August 9, 2019
Question

Adobe DC compatability

  • August 9, 2019
  • 2 replies
  • 366 views

I was told by support that Adobe DC is not compatible with 64bit operating system now?  I can open a pdf on desktop fine but trying to open a pdf web form in Internet explorer it will no longer open.  On another computer that is 32 bit it opens fine.  Have to wait for an adobe update I guess?

    This topic has been closed for replies.

    2 replies

    Amal.
    Amal.
    Legend
    August 19, 2019

    Hi Zirjeo,

    Apologies for the delay in response and the trouble caused.

    ++ Adding on to the suggestion by try67

    You may try updating the application to the latest version 19.12.20036. Go to Help > Check for Updates. To know more about the latest version available you may refer to the link - DC Release Notes — Release Notes for Acrobat DC Products

    You may also refer to the help article in the link -  Adobe Acrobat system requirements, supported platforms

    Let us know if you need more help

    Regards,

    Amal

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 11, 2019

    What's your operating system?

    Basically, that should not be an issue. See:

    Adobe Acrobat Reader DC 64-bit edition

    How do I change from 32 bit to 64 bit?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices