Adobe DC Preferences Text too Small, Tools Text Too Large, Crashes when Printing

Question

I have a Windows 7 machine with the latest 2018.011.20038 version of Adobe DC.

If you try to Edit the Adobe DC Preferences, it appears the text is so small the majority of the window is blank, and nothing appears in the drop-down's. There appears to be ultra tiny text in the right column, and if you select one of the illegible blue lines the window appears to change to match the layout for what should be there. However no text is visible or legible. From the main Adobe DC page, if you select the Tools Tab, it appears that if you type something into what should be a search bar, you can see the top of an extremely large letter, the entire tools page appears to be blown up inside the window, and none of the actual tools are visible. Lastly, If you attempt to print a PDF, the PDF seems to display normal, but Adobe DC crashes very quickly after clicking the print icon.

There are no errors, I was unable to locate any relevant information in the Windows event viewer. I reset Windows Font settings, Checked the display settings, this machine is set to 100%, with no or abnormal changes that I'm able determine, and it affects any user that log's in. even a newly created user. I uninstalled Adobe DC using the Official Adobe DC Cleaner Program, and re-downloaded Adobe DC, but still get the same result. I then tried RevoUninstaller Portable, Uninstalled, and removed all trace reg entries, with the same results upon re-installation. It seems like a Font Issue, and Adobe DC is crashing when the font is outside the spectrum when loading the print control window?

Any Help would be greatly appreciated.

Thank You

Meenakshi_Negi · Answer

Hi Danielc,

Sorry for the delay in response.

As you have mentioned that the preferences text is too small than the tools text, there is no default option to change the text size of the preference window.

If the difference is too large, please share the screenshot of the preference window and the tools text in the application.

To add the screenshot here, please use the insert icon provided in the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

As the application crashes, try the troubleshooting steps mentioned here Resolve Acrobat DC intermittent crashes on Windows

Then check if you still experience the issue.

If that does not help, try to reset the application preferences.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

Let us know how it goes.

Please feel free to update the thread if you still experience the issue.

Regards,

Meenakshi

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