Skip to main content
T
thomaso18463382
Participating Frequently
January 18, 2017
Question

Adobe Dc Reader Crashes

  • January 18, 2017
  • 3 replies
  • 957 views

I have tried the cleaning tool with complete removal and reinstall and the program crashes after opening a pdf file. Can anybody help resolve this problem?

This topic has been closed for replies.

3 replies

AshuMittal9644438
Adobe Employee
AshuMittal9644438
Adobe Employee
January 19, 2017

Hi,

We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

A
Anonymous
February 14, 2017

Hi, I just came across this post. My Adobe Acrobat Reader DC (15.023.20056) continuously crashes. I checked for updates but there are not any available to me. The documents are for school and are rather large (500+ pages). It constantly crashes when I try to scroll quickly or am using the highlighting option. Any suggestions on how to fix this issue?

Thank you,

Dominic

mikeberriochoa
mikeberriochoa
Participant
January 18, 2017

I've had the same experience.  I try to open a document in Acrobat DC and I receive an error message saying it won't open.  I've used the cleaning tool, reinstalled and nothing seems to work.  Even when I open the application first it won't work.  I'm running Windows 10 on my PC.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 18, 2017

Hi mikeberriochoa

Try to run application as administrator.

Right click on application icon and select "Run as Administrator". Let us know how it goes.

Could you please confirm if you are using Adobe Acrobat Reader DC or Adobe Acrobat DC.

Please also share the exact dot version of application installed.

Regards,

Meenakshi

T
thomaso18463382Author
Participating Frequently
January 18, 2017

Tried running as administrator and it still crashes

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 18, 2017

Hi thomaso18463382,

Could you please confirm the Adobe Acrobat Reader DC and OS installed on your system.

Is it crashing on opening a particular PDF?

Try to open application first and then open PDF. Check if it opens without any issues.

Regards,

Meenakshi

T
thomaso18463382Author
Participating Frequently
January 18, 2017

I am running Windows 10. It crashes on all pdf files. The error msg says " Adobe Acrobat has stopped working" windows is checking for a solution. I am using Adobe Acrobat Reader DC.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices